Customer Service Associate

19 hours ago

Makati City, National Capital Region, Philippines Cost U Less, Inc. Full time ₱360,000 - ₱480,000 per year

Cost U Less Incorporated is a leading provider of interior finishes and furniture, catering to various interior needs. With a strong presence in the market for over 16 years, Cost U Less has been the go-to supplier of office and restaurant furniture in the Philippines.

Our growing company is hiring for Customer Service Associates. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Responsibilities of a Customer Service Representative

  • Acting as the point of contact for all client complaints, repairs, warranty concerns and after sales concerns.
  • Formally record, fill up Support Form with the Intention to complete action plan at the soonest possible time.
  • Submit After Sales Claims and Parts Summary for Supplier References
  • Act as the second tier support to take the escalation and solve the customer issue from sales department
  • Meet or exceed customer requirement with respect to any claims for defects, damages, after sales support, product demonstrations, assembly instructions, product, pricing, and delivery issues and requests
  • Diagnose, investigate and resolve requests and incidents of a complex nature
  • Update/maintain customer relations management system (CRM) information from client support requests from emails, phone calls, and customer follow-up
  • Respond to problems from vendors and/or customers with quick responsive actions
  • To provide advanced end user support to the user community answer process related questions and support in managing issues
  • Escalating issues to management level or other teams across divisions

Required Skills and Qualifications for a Customer Service Representative

  • Solid understanding of many of Cost U Less' products and services
  • Effectively implements Cost U Less' Warranty Guidelines by building strategic relationships with partner/client decision makers
  • Strong understanding of Return, & Exchange Laws
  • Excellent communication and presentation skills
  • Ability to work collaboratively in a team environment while also being self-motivated and independent.
  • Carrying out all transactions in accordance with policies and procedures
  • Experience in the manufacturing or construction industry is a HUGE plus
  • Ability to work in of either our Makati & Quezon City Showrooms
  • Bachelor's degree in Computer Science, Education, Technical, Business, Engineering, Associates, Business/Administration, Management, Communication or other related field is a PLUS
  • 1-2 years Customer Service Position or equivalent experience in a company dealing in tangible products

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

  • Employee discount
  • Opportunities for promotion

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 2 years (Preferred)

Language:

  • English (Preferred)

  • Customer Service Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines ECE Consulting Group Full time ₱216,000 - ₱288,000 per year

    Position: Customer Service Associate – Email/Chat SupportWork Setup: Onsite (Ayala Avenue, Makati City)Employment Type: Full-timeSalary Offer: ₱22,800 / monthStart Date: November 11, 2025About the RoleWe are hiring Customer Service Associates (Email/Chat Support) for a US-based financial services account that helps customers save money, access financial...

  • Customer Service Associate

    1 week ago

    Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱500,000 per year

    Customer Service Associate (ENTRY LEVEL - Retail Account)DAYSHIFT | Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English...

  • Customer Service Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱450,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT | Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...

  • Customer Service Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱450,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...

  • Customer Service Associate

    1 week ago

    Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱150,000 - ₱250,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 5 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...

  • Customer Service Associate

    20 hours ago

    Makati City, National Capital Region, Philippines Cooee Full time ₱250,000 - ₱500,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT | Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 5 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...

  • Customer Service Associate

    18 hours ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱150,000 - ₱250,000 per year

    Hey there Are you a talented and driven individual looking for an awesome opportunity in customer service? Probe CX is growing its team in Makati City, Metro Manila, and we're on the lookout for passionate Customer Service Associates to provide top-notch support to our amazing clients. Come join our dynamic team and grow with us We are on the lookout for...

  • Customer Service Associate

    19 hours ago

    Makati City, National Capital Region, Philippines Anchor Land Holdings Inc. Full time

    ​The Customer Service Associate is responsible for handling transactions and reports to clients by coordinating with the related parties. Prepares correspondences, mailers, as well as updates to clients and attends to On-line and / or telephone inquiries.QUALIFICATIONS:Candidate must possess at least Bachelor's/College Degree in Business...

  • Customer Service Associate

    20 hours ago

    Quezon City, National Capital Region, Philippines Newstel Worldwide Full time

    Remote – Open to candidates in the Philippines Full-Time | Project-Based Opportunities vary depending on client needs Use Your Own Device Join Our Talent Pool – Customer Service AssociatesWe are continuously building a pool of talented Customer Service Associates who are open to project-based and full-time opportunities. As part of this pool, you'll...

  • Customer Service Associate

    1 week ago

    Quezon City, National Capital Region, Philippines Newstel Full time ₱150,000 - ₱250,000 per year

    Remote – Open to candidates in the Philippines Full-Time | Project-Based  Opportunities vary depending on client needs Use Your Own Device Join Our Talent Pool – Customer Service AssociatesWe are continuously building a pool of talented Customer Service Associates who are open to project-based and full-time opportunities. As part of this pool, you'll...