Partner Support

Lead innovation, strengthen partnerships, and create impact.

Take your global career to the next level in the IT industry-without leaving home. This role offers international opportunities to collaborate with APAC partners, shape innovative solutions, and make your mark in a growing industry. Join a supportive environment where your expertise builds impact that reaches beyond borders.

Job Description

As a Partner Support & Solutions Specialist, you will deliver technical and business solutions that empower APAC resellers and distributors. From guiding implementations to supporting consultative sales, you'll help partners unlock new opportunities and drive customer success across the region.

Job Overview

Employment type: Full-time

Shift: Day Shift

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Emapta customized laptop
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment, available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 2+ years of experience in SaaS partner support, technical consulting, or channel enablement roles.
• Proven ability to solve technical and business challenges with a customer-first mindset.
• Strong collaboration skills with account management, product, and engineering teams.
• Excellent verbal and written communication skills for both technical and non-technical audiences.
• Familiarity with no-code platforms or workflow automation tools (Zapier, Workato, Make).
• Bonus: Experience enabling resellers, distributors, or channel partners to drive revenue.
• Bonus: Knowledge of field service, construction, or compliance-driven industries.

Your Daily Tasks

• Partner with account managers to deliver proactive technical and business support to APAC resellers and distributors.
• Serve as a trusted advisor, designing solutions and delivering value to customers.
• Provide expert guidance on platform capabilities, integrations, and best practices.
• Collaborate with partners to uncover new use cases and recommend workflows.
• Support partner and customer meetings with technical scoping and consultative selling.
• Act as a key escalation point for complex partner issues.
• Contribute to partner enablement resources tailored to the APAC market.
• Continuously enhance partner experience to accelerate adoption and sales.

About the Client

Our client is a global IT solutions provider that specializes in empowering businesses through intuitive workflow platforms. They partner with organizations across industries to streamline operations, boost productivity, and drive growth. By combining innovation with customer-centric strategies, our client continues to transform how companies in the APAC region adopt and leverage digital tools.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra