Sales Support Associate

2 weeks ago

Ermita, Philippines Firefly Electric and Lighting Corporation Full time ₱900,000 - ₱1,200,000 per year

About the Role

Location: Ermita, Manila

Role Type: Full-time

Department: Commercial - General Trade

Reporting to: Sales Support Team Leader

JOB SUMMARY:

As a Sales Support Associate, you will be administering and coordinating all transactions with cross-functional teams, ensuring a smooth order-to-deliver process and excellent customer service to assigned accounts.

Other requirements include the following:

  • Process and manage sales orders with relevant departments for accurate and timely delivery.
  • Conduct outbound/inbound calls to generate sales, follow up on receivables, and address customer inquiries.
  • Resolve after-sales concerns, escalate issues to the right departments, and keep customers updated on progress.

To succeed and grow in this role, you will be required to meet the following requirements:

  • Bachelor's Degree in any field
  • Fresh graduates, preferably with internship/training experience in a customer service-related field
  • Proficiency in Google Sheets or MS Excel to manage different databases

About FELCO

At Firefly Electric and Lighting Corporation (FELCO), customer satisfaction is a commitment. Our mission is to elevate everyday experiences by providing accessible quality products and solutions that every Filipino deserves.

We started in 2001, introducing innovative lighting and electrical products to the Philippine market. Over the past two decades, we have worked hard to build expertise and deliver quality products, reliable service, and trustworthy solutions through our brands — Firefly, Royu, ECOLum, and Herks. Today, we continue to fulfill our mission by entering into new categories and brands. We also partner with internationally-recognized brands and products such as Chint, ABB and DCK to provide our valued customers with a diverse range of high-quality products.

Job Types: Full-time, Permanent

Benefits:

  • Employee discount
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Staff meals provided

Work Location: In person

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