Junior Customer Support Representative

6 days ago

Work from Home, Philippines Station Five Full time ₱600,000 - ₱1,200,000 per year

Things to know before applying:

  • you must have your own work equipment
  • you are able to work remotely
  • you can work full-time for this role
  • experience working with clients/companies outside PH is an advantage

Must Have Skills

  • Strong problem-solving skills
  • Technical aptitude (ability to learn new systems and technologies quickly)
  • Excellent verbal and written communication skills
  • Customer service mindset
  • Ability to document processes and solutions clearly

Specific Industry Experience

  • Not strictly required, but experience in IT support, helpdesk, or software/system troubleshooting is a plus

Qualifications

  • Degree in Computer Science, Information Technology, or related field preferred
  • Business graduates considered if they have strong analytical and technical aptitude
  • Prior helpdesk or customer support experience beneficial but not essential

Other Requirements

  • Ambition to grow into more advanced roles (e.g., Business Analyst, Developer, Product Specialist)
  • Willingness to participate in training and continuous learning
  • Ability to collaborate with internal teams for issue escalation and resolution
  • Flexibility to work during UK or US time zones
  • Eagerness to contribute to continuous improvement initiatives

Deal Breakers

  • Unwillingness to work UK or US operational hours
  • Poor communication skills or lack of customer service orientation
  • No interest in professional growth or learning new technologies
  • Inability to troubleshoot or learn technical concepts
  • Completely lacking technical aptitude or problem-solving skills

Hiring Process:

  • Phone screening
  • Technical Test
  • Behavioral interview
  • Client interview

About Adaca:

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

IMPORTANT NOTICE:

Please note that this role is strictly open to Filipino candidates currently residing in the Philippines. Applications that do not meet this requirement will not be considered.

We also uphold a zero-tolerance policy against any form of dishonesty in the recruitment process. Submitting false information, misrepresenting credentials, or using fraudulent methods will lead to immediate disqualification. Such actions may also be reported to relevant authorities or platforms, and repeat offenses may result in blacklisting from our organization and affiliated networks.

Identity and location will be verified during the hiring process.

Job Type: Full-time

Benefits:

  • Work from home

Application Question(s):

  • REQUIRED: How much is your expected salary in PHP?

Experience:

  • Customer support: 3 years (Required)
  • Helpdesk: 2 years (Required)

Work Location: Remote

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