Customer Solutions Representative

Where Data Meets Dedication, and Solutions Drive Success

When customers need clarity, you'll be their compass. Join a team that turns complex data challenges into meaningful solutions, helping global clients make smarter, faster, and more informed decisions every day. As part of an international support team, you'll enhance customer experiences, master cutting-edge data systems, and make your mark in an industry that connects information to innovation-all from right where you are.

Job Description

As a Customer Solutions Representative, you'll collaborate with account managers, data teams, and engineers to investigate technical issues, troubleshoot data discrepancies, and ensure seamless client experiences. You'll own customer interactions end-to-end, combining problem-solving and proactive communication to deliver exceptional service.

Job Overview

Employment type: Full-time

Shift: Night Shift (11:00 PM - 08:00 AM), Weekends Off

Work setup: Hybrid, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Visit: )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree in Information Systems, Business Technology, or related technical field; or equivalent experience in data troubleshooting, support, and integration.
• 2-4 years of experience in customer support, technical assistance, or data operations.
• Strong communication skills (written and verbal), with the ability to translate technical details into clear, customer-friendly updates.
• Demonstrated ownership mindset-driving issues through to resolution with accountability.
• Service-oriented, analytical, and detail-driven professional with strong problem-solving skills.

Skills Required:

• SQL querying in Snowflake (filtering, joins, sampling for validation).
• API troubleshooting (REST, error codes, authentication, Postman usage).
• Familiarity with bulk data delivery (SFTP, AWS S3, Snowflake CSV/JSON/XML handling).
• Data validation and troubleshooting to detect inconsistencies and errors.
• Understanding of data ingestion flows (how data integrates into CRMs, warehouses, or BI tools).
• Basic understanding of cloud storage, authentication, and data transfer processes.

Your Daily Tasks

• Provide front-line technical support for customer issues related to data delivery, ingestion, and account management.
• Develop, maintain, and apply a solid understanding of products and datasets to provide accurate guidance and escalate complex questions appropriately.
• Demonstrate curiosity and strong communication skills by probing beyond initial customer requests to identify root causes.
• Investigate and troubleshoot issues, reproducing customer errors when necessary.
• Collaborate with data quality, engineering, or product teams to provide detailed findings and context.
• Proactively communicate updates and progress to customers, ensuring transparency and satisfaction.
• Maintain accurate case records in the support system to improve metrics like CSat, response, and resolution times.
• Identify recurring issues, connect patterns, and propose scalable solutions to enhance product reliability.
• Ensure adherence to SLAs and drive timely, high-quality resolutions.

About the Client

Transforming Real Estate Through Data Innovation

Our client is a global leader in real estate data and analytics, providing cutting-edge property insights to businesses and investors worldwide. By combining precision, innovation, and trust, they empower smarter decisions across markets. Their technology-driven approach continues to redefine how the world accesses and understands real estate information.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra