Admin and Operation Support Manager

About Sharesource

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

Be the backbone of a team that brings comfort and dignity to families every day

The project is a trusted in-home care provider, helping seniors and individuals with health challenges live with dignity, comfort, and independence where it matters most—their own homes. Our work goes beyond care, offering companionship and peace of mind for families.

As
Admin Manager
, you will be the first point of contact for clients and care workers, managing calls, data entry, and supporting scheduling. This role values strong administrative skills, proactive communication, and a heart for service.

Join a purpose-driven team where compassion meets professionalism. Here, your role isn't just a job—it's a chance to make a meaningful difference every day.

What are you expected to do?

• Phone Call Handling: Serve as the primary point of contact for inbound calls from clients and care workers, taking detailed messages and directing inquiries appropriately.
• Data Entry: Accurately enter new client information, employee details, hours worked, and mandatory documents into our system.
• Scheduling Assistance: Provide initial support and assistance with scheduling for support workers and clients.
• Administrative Support: Perform various general administrative tasks, including scanning documents and managing employee profiles.
• HR Coordination Support: Assist with HR-related administrative tasks as needed.
• Financial Support: Provide administrative support related to financial processes as required.
• System Management: Utilize our established internal systems for record-keeping and operational tasks (training will be provided).

You'll Be a Great Fit If

• You have a bachelor's degree in Business Administration, Management, Office Administration, or related field (or equivalent experience).
• You have proven experience (5 years or more) in office administration, operations, or administrative management, preferably in healthcare, caregiving services, or service-based industries.
• You have experience working closely with Australian or international clients
• You have strong communication skills (written & verbal), with ability to coordinate across levels.
• You have proficiency in MS Office (Word, Excel, Outlook), office management software; experience with scheduling, document management, and reporting tools.
• You have strong knowledge of regulatory compliance, record-keeping standards, privacy laws (Australian Privacy Principles or local equivalents if applicable).
• Excellent organizational skills, attention to detail, and ability to manage multiple tasks and priorities.
• You are proactive and outgoing, comfortable with frequent communication

What You Gain Beyond The Role

• Remote + Hybrid Flexibility: Enjoy the best of both worlds—collaborative office days when it counts, balanced with the freedom to work from home.
• Achieve Work-Life Balance and Flexibility: Work in an environment where you're trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn't just a perk—it's how we help you perform at your best, without sacrificing life outside of work.
• Open Culture: Your voice matters, we encourage proactive communication and fresh ideas.
• Supportive Team: From your very first day to every career milestone, we've got your back—with long-term growth and projects you can truly thrive in.
• Learn and Grow: Training, coaching, and international opportunities to level up your skills and career
• Be part of a B-Corp company that puts people and planet first while creating meaningful impact.

Please note:
This role is remote; however, we require candidates to be based locally in the Philippines. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Philippines labor laws and employment regulations.

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world

Our 5 Values

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.

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What to Expect in the Process?

• You'll go through 3–4 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture-fit interview, and 1–2 conversations with our awesome client. The whole process usually takes 1–2 weeks, but we'll let you know if things need to move quicker.
• Our best advice? Be yourself and enjoy the conversations. We'll keep you updated every step of the way, and you're always welcome to reach out for updates anytime.
• If all goes well, we'll complete reference checks and requirements quickly—so we can get that job offer to you without delay.

We Would Be Grateful If You Have These Already

• Fit to Work/Health Card (Basic 5 employment medical tests)
• NBI Clearance
• Social IDs - PHIC, SSS, HDMF, TIN
• Character references with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.