Customer Success Executive

15 hours ago

Manila, National Capital Region, Philippines Scout | Helping Staffing Companies increase revenue using AI Full time ₱900,000 - ₱1,200,000 per year

Company Description

Scout AI integrates with various ATS to keep a Recruitment Agency's candidate database updated, build a candidate long list for each live job, and activate those candidates over email and LinkedIn on behalf of the recruiter.

Designed specifically for Recruitment Agencies and Staffing Companies, Scout saves more than 50% of your time spent on sourcing, prevents your database from becoming obsolete, and helps fee earners increase revenue by up to 30%. Scout is integrated with leading ATS platforms such as JobAdder, Vincere, RecruitCRM, Invenias, Bullhorn, and Zoho Recruit.

Role Description

This is a remote contract role for a Customer Success Executive. The Customer Success Executive will be responsible for ensuring customer satisfaction and retention, providing customer support, and managing accounts. The role involves using analytical skills to assess customer needs and deliver solutions that enhance customer experience and success.

Qualifications

  • Skills in Customer Satisfaction and Customer Retention
  • Proficiency in Analytical Skills
  • Proactive approach in introducing customers to new features and driving platform adoption
  • Expertise in Customer Support and Account Management
  • Excellent communication and interpersonal skills
  • Ability to work independently and remotely
  • Experience in the recruitment or staffing industry is a plus
  • Bachelor's degree in Business, Marketing, Communications, or related field

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