Customer Support Executive

2 weeks ago

Manila, National Capital Region, Philippines 247 DDCT Full time ₱240,000 - ₱420,000 per year

Job Title:

Customer Support Executive – US Healthcare

Location:

Remote

Job Type:

Full-Time

About 24/7 DCT:

At 24/7 DCT, we are committed to delivering exceptional care coordination and support services within the US healthcare system. Our team ensures seamless communication between patients and providers, enhancing the overall care experience.

Job Summary:

We are looking for a Customer Support Executive with experience in US healthcare to join our team. The role involves coordinating with patients and healthcare providers, scheduling appointments, and providing timely assistance to ensure a smooth healthcare journey.

Key Responsibilities:

  • Act as a liaison between patients and healthcare providers, ensuring effective communication.
  • Schedule, reschedule, and confirm appointments based on availability and patient needs.
  • Provide accurate information about healthcare services, appointment details, and policies.
  • Handle inquiries regarding insurance verifications, billing, and other healthcare-related concerns.
  • Address and resolve patient or provider concerns with empathy and efficiency.
  • Maintain updated records of patient interactions and appointments in compliance with HIPAA regulations.
  • Proactively follow up with patients and providers to confirm appointments or address any issues.
  • Support providers with administrative tasks to ensure streamlined operations.

Qualifications:

  • Previous experience in customer service, appointment scheduling, or healthcare coordination in the US healthcare industry.
  • Familiarity with healthcare systems, terminologies, and HIPAA compliance.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Proficiency in using scheduling and CRM software.

Preferred Qualifications:

  • Bachelor's degree or certification in healthcare or customer service.
  • Experience with electronic medical records (EMR) systems is a plus.
  • Bilingual abilities (e.g., Spanish) are a strong advantage.

What We Offer:

  • Competitive salary and benefits package.
  • Fully remote work environment with flexible scheduling.
  • Comprehensive training and ongoing professional development.
  • A collaborative and supportive team culture.

Job Type: Full-time

Pay: Php20, Php35,000.00 per month

Benefits:

  • Work from home

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