Technical Support Representative

3 days ago

Ortigas Post Office, Philippines EMAPTA Full time ₱240,000 - ₱360,000 per year

A SNAPSHOT OF THE ROLE

Company Overview

We are a trusted outsourcing partner supporting leading telecommunications providers in Australia. Our team delivers high-quality technical and customer support, ensuring reliable connectivity and seamless experiences for end-users. We are committed to fostering a collaborative workplace where growth, learning, and career advancement are prioritized.

Job Description

As a Telecommunication Technical Support Specialist, you will assist customers with NBN-related concerns, troubleshoot connectivity issues, and deliver excellent service at every interaction. You will handle inbound and outbound voice calls, perform step-by-step problem resolution, escalate complex cases, and document solutions accurately. This role requires strong NBN knowledge, effective communication, and the ability to thrive in a fast-paced environment.

Qualifications

  • Minimum of 1 year AU Telco/NBN experience (required)
  • Solid background in troubleshooting NBN connectivity issues
  • Good communication and active listening skills
  • Customer-focused with strong problem-solving ability
  • College level (HS graduates may also be considered)
  • Must be willing to work onsite at PNB Makati or JMT Ortigas (flexibility required)
  • Open to day shift schedules (AU holidays)

Job Type: Full-time

Pay: Php27, Php30,000.00 per month

Benefits:

  • Company events

Education:

  • Junior High School (Preferred)

Experience:

  • Australian telco/NBN: 1 year (Required)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

Expected Start Date: 10/01/2025

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