Technical Support Representative
3 days ago
A SNAPSHOT OF THE ROLE
Company Overview
We are a trusted outsourcing partner supporting leading telecommunications providers in Australia. Our team delivers high-quality technical and customer support, ensuring reliable connectivity and seamless experiences for end-users. We are committed to fostering a collaborative workplace where growth, learning, and career advancement are prioritized.
Job Description
As a Telecommunication Technical Support Specialist, you will assist customers with NBN-related concerns, troubleshoot connectivity issues, and deliver excellent service at every interaction. You will handle inbound and outbound voice calls, perform step-by-step problem resolution, escalate complex cases, and document solutions accurately. This role requires strong NBN knowledge, effective communication, and the ability to thrive in a fast-paced environment.
Qualifications
- Minimum of 1 year AU Telco/NBN experience (required)
- Solid background in troubleshooting NBN connectivity issues
- Good communication and active listening skills
- Customer-focused with strong problem-solving ability
- College level (HS graduates may also be considered)
- Must be willing to work onsite at PNB Makati or JMT Ortigas (flexibility required)
- Open to day shift schedules (AU holidays)
Job Type: Full-time
Pay: Php27, Php30,000.00 per month
Benefits:
- Company events
Education:
- Junior High School (Preferred)
Experience:
- Australian telco/NBN: 1 year (Required)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
Expected Start Date: 10/01/2025
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