DAYSHIFT AU TELCO Technical Support Representative

5 days ago

Ortigas, Philippines Orchid Cybertech Services, Inc. Tech Mahindra Full time ₱360,000 - ₱720,000 per year

Two of Australia's leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.

TPG is Australia's second largest Internet Service Provider and a leader in the telecommunications industry, having already connected more than 425,000 customers to the NBN so far. For more than 20 years TPG have outshone the rest with award winning customer service and a passion for doing things differently.

Responsibilities:

· Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, Wi-Fi and speed and resolve technical support queries via telephone

· Diagnose and escalate faults

· Provide excellent customer service

Job Requirements:

· 6-12 months Telecommunications BPO/Call Center Experience is preferred.

· Candidate must possess at least a High School Diploma, Vocational Diploma / Host Certificate; Graduate of any 2 or 4-year course is favorable

· 2 years' worth of units/subjects in Computer Science, Computer Engineering or relevant discipline is an advantage.

· Experience with telecommunications or mobile or computer network account supporting copper, cable or fiber internet technologies is an advantage

· Excellent customer service attitude

· Friendly, positive manner and great at establishing rapport with customers

· Above average English communication skills; Proficiency in English verbal and written skills is a must

· Process-oriented with attention to detail

· Positive attitude and willingness to learn and develop new skills

We are committed to attracting, developing, and retaining the best people by offering a flexible, diverse, and inclusive workplace where hard work is truly rewarded and multiple opportunities to grow your career.

Our team members are passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our clients. If you have growth mindset and you thrive under pressure, you are probably a great fit for our team

Job Types: Full-time, Permanent

Pay: Php30,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Pay raise

Ability to commute/relocate:

  • Ortigas: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Technical Support Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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