Technical Support Specialist
6 days ago
Technical Support Specialist
About the Role
We're looking for a Technical Support Specialist to provide top-tier support to our clients and ensure seamless technical solutions. You'll be responsible for troubleshooting issues, guiding users, and maintaining system efficiency. If you have a passion for problem-solving and delivering excellent customer service, we'd love to have you on board
Responsibilities
- Provide technical support via phone, email, and chat, resolving issues efficiently.
- Diagnose and troubleshoot hardware, software, and network-related problems.
- Assist users with system configurations, installations, and updates.
- Document technical issues and solutions in a knowledge base for future reference.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Stay up to date with emerging technologies and best practices in technical support.
- Ensure a positive user experience by delivering timely and professional assistance.
Qualifications
- 2-3 years of experience in technical support, IT helpdesk, or a related role.
- Strong troubleshooting skills for software, hardware, and network issues.
- Excellent communication and problem-solving abilities.
- Experience using ticketing systems and remote support tools.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with IT security principles and best practices is a plus.
Why Join AspiraGlobal?
At AspiraGlobal, we empower businesses to scale by providing exceptional talent solutions. As part of our team, you'll work in a dynamic, innovation-driven environment where collaboration and growth are key. You'll have opportunities for mentorship, professional development, and a real impact on the businesses we support. Together, we solve problems, drive progress, and create meaningful change.
Let me know if you'd like any adjustments
Job Type: Full-time
Pay: Php27, Php35,000.00 per month
Benefits:
- Work from home
Experience:
- Technical support: 2 years (Required)
Work Location: In person
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