Customer Service Representative

5 days ago

Iloilo City, Western Visayas, Philippines XtendOps Full time $104,000 - $130,878 per year

Customer Service Agent – Retail Clothing Account (Voice, Chat & Email)

Location: [Iloilo City] Employment Type: [Full-time]

We are seeking a dedicated and customer-focused Customer Service Agent to join our team for a leading retail-based clothing brand. In this role, you will handle inquiries via voice calls, live chat, and email, providing support on product details, order tracking, returns, and general account concerns.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries across voice, chat, and email platforms
  • Assist customers with orders, returns, exchanges, and product information
  • Troubleshoot and resolve customer issues in a timely manner
  • Maintain a high level of customer satisfaction and brand experience
  • Accurately document customer interactions and follow standard operating procedures
  • Chat, voice and email channels

Qualifications:

  • Previous experience in a BPO or contact center environment
  • Experience handling retail or e-commerce accounts is an advantage
  • Proficient in written and spoken English
  • Comfortable using multiple communication platforms and CRM tools
  • Strong problem-solving and interpersonal skills
  • Willing to work on shifting schedules, weekends, and holidays

If you're passionate about fashion and customer service, and thrive in a fast-paced environment, we'd love to hear from you

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