Customer Service Representative

1 day ago

Iloilo City, Western Visayas, Philippines XtendOps Full time ₱240,000 - ₱420,000 per year

Customer Service Representative (BPO Setup)

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be responsible for providing outstanding service and support to customers through various communication channels, ensuring that inquiries are handled efficiently, accurately, and professionally.

Key Responsibilities:

  • Handle inbound and/or outbound customer interactions via phone, email, chat, or social media.
  • Provide accurate information regarding products, services, or account-related concerns.
  • Resolve customer issues efficiently, ensuring high satisfaction and timely resolution.
  • Document customer interactions and transactions in the system following company protocols.
  • Escalate complex issues to higher-level support or management when necessary.
  • Meet or exceed key performance indicators (KPIs) such as customer satisfaction, quality, and productivity targets.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Participate in training sessions and team meetings to stay updated on product knowledge and process improvements.

Qualifications:

  • At least 6 months of BPO or customer service experience (preferred but not required for entry-level roles).
  • Excellent communication and interpersonal skills in English (both verbal and written).
  • Strong problem-solving and multitasking abilities.
  • Computer literate with experience using CRM systems, chat platforms, or ticketing tools.
  • Amenable to work on shifting schedules, weekends, and holidays.
  • High school diploma or equivalent; college-level education preferred.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Comprehensive training and development programs.
  • Opportunities for career growth and internal mobility.
  • Health insurance and other company benefits.
  • Supportive and collaborative work environment.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱300,000 per year

    Job PurposeCustomer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the...

  • Customer Service Representative

    1 day ago

    Iloilo City, Western Visayas, Philippines XtendOps Full time ₱150,000 - ₱250,000 per year

    Customer Service Representative (BPO Setup)Job Summary:We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be responsible for providing outstanding service and support to customers through various communication channels, ensuring that inquiries are handled efficiently, accurately,...

  • Customer Service Representatives

    5 days ago

    Iloilo City, Western Visayas, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    We areseeking highly motivated and customer-oriented individuals to join our dynamic team as Customer Service Representatives (Retail Account) in our Iloilo City office. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients, handling various non-voice account-related inquiries and tasks.What...

  • Customer Service Representative

    7 days ago

    Iloilo City, Western Visayas, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    About the role Talent Outsourcing Channel Solutions' is seeking a talented and passionate Customer Service Representative to join our team. In this fulltime, on-site role in Iloilo City Iloilo, you will be responsible for providing exceptional customer service to our healthcare account clients. Your primary focus will be handling inbound customer inquiries...

  • Customer Service Representative

    1 day ago

    Iloilo City, Western Visayas, Philippines cxperts Full time ₱24,000 - ₱36,000 per year

    We are looking formotivated and customer-focused individualsto join our team asCustomer Service Representatives (CSRs)for aseasonal project lasting three (3) months. This is a great opportunity forfresh graduates or first-time job seekerswho want to gain valuable experience in a professional work environment.No BPO experience required— we provide the...

  • Customer Service Representative

    3 days ago

    Iloilo City, Western Visayas, Philippines TTEC Full time ₱200,000 - ₱400,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Iloilo, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all...

  • Seasonal Customer Service Representative

    5 days ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱180,000 - ₱360,000 per year

    SPECIFIC DUTIES AND RESPONSIBILITIESThe following are the specific duties and responsibilities of the Customer Service Representative(Voice).Back order InquiriesBilling Questions and IssueCancellation of ordersReferring to the manufacturerFollowing up on orders or concernsProduct InquiriesReturn and exchange questions and processesReturn requests for faulty...

  • Customer Care Representatives

    2 weeks ago

    Iloilo City, Western Visayas, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our dynamic team as Customer Care Representatives. This full-time role will be based in Iloilo City, Iloilo. As a Customer Care Representative, you will be the first point of contact for our clients, providing exceptional service and support to help build and maintain strong customer...

  • Customer Service Representative

    7 days ago

    Iloilo City, Western Visayas, Philippines Innovate Strategic Marketing Resource Marketing Full time ₱150,000 - ₱250,000 per year

    Job description:Qualifications:- At least High School Graduate (Old/New curriculum)- Minimum of 1 year BPO experience- with at least 6 months in a voice account- Willing to work onsite at Iloilo CityBenefits:-10% Incentives-Performance Bonuses-Attendance BonusesJob Description:● Providing exceptional customer service in a non-scripted world to get members...

  • Customer Service Representative

    2 weeks ago

    Bacolod City, Western Visayas, Philippines Ubiquity Full time ₱150,000 - ₱250,000 per year

    Customer Service RepresentativeBacolod, PhilippinesAt Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As a Customer Service Representative, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.What...