Support Engineer

2 days ago

Work from Home, Philippines Thrive Technologies Inc. Full time ₱93,600 - ₱1,300,000 per year

How to Apply:

Copy and Paste the Link below in the browser to generate the application form:

Rate: $13/hr and earn up to PHP 130,000+/month

Schedule: Monday - Friday: 9:00 AM - 5:30 PM EMEA

Support Engineer (Work From Home)

Must Have Qualifications:

  • German Speaking
  • 3+ years implementation/operations experience of Linux servers, virtualization. Kubernetes knowledge is a bonus
  • Previous customer/end user facing experience as a technical lead
  • Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.)
  • Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
  • Loyal, reliable, devoted & conscientious
  • Highly responsible and accountable

Nice To Have Qualifications:

  • Experience with authentication technologies (LDAP, TACACS, RADIUS, etc.)
  • Experience with SQL queries is a plus
  • Proficiency with X.509 certificates and SSL/TLS usage and troubleshooting is a plus
  • Experience in scripting languages are a plus (BASH, Python, Perl, etc)
  • Experience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)

Responsibilities:

  • Provide technical support to worldwide customers and partners using all methods of communication.
  • Troubleshoot to full resolution of issues within the Tufin suite and OS
  • Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
  • Support the deployment, implementation, and integration of Tufin products within customers' infrastructure
  • Help to create documentation of best practices in maintaining Tufin solutions
  • Develop a deep understanding of the customers' technical environment

Software leveraged by our company include: Kubernetes, CentOS/Red Hat Enterprise Linux, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python, Expect

Job Type: Full-time

Pay: Php765.45 per hour

Expected hours: 40 per week

Benefits:

  • Work from home

Work Location: Remote

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