Senior Product Delivery Associate

JOB DESCRIPTION

If you enjoy helping Product Leaders navigate dynamic business challenges and risks, then this is the role for you. Join our team and play a key role in delivering high-quality products to countless customers worldwide.

Job Summary:

As a Sr Product Delivery Associate in the Product Oversight and Support Team, you play an integral role in helping Product Partners solve difficult control-related issues through collaborative problem-solving. Utilizing your deep understanding of risk and controls coupled with your ability to collaborate closely with cross-functional teams, you will guide Product Partners in the areas of risk monitoring, oversight, and controls. Your vital help allows our Product Partners to provide cutting-edge external and internal products that exceed customer expectations.

Job responsibilities:

• Provide consulting services to inform and coach product owners on a robust control framework with a focus on effective risk management of their product or process.
• Triaging broken processes, taking action to resolve and land with new ownership.
• Oversee Action Plans (APs) and offer support to AP Owners to ensure timely delivery. In certain situations, assume ownership of APs if there is no other designated owner.
• Provide Audit support and advocacy.
• Assist in various Change Management activities (Business Assessment and Readiness, Risk Materiality, etc.)
• Oversee large breaks/issues as appropriate.
• Collaborate with cross-functional partners (e.g., Business Control Managers, Legal, Product, Finance) to address and resolve risk-related business issues.
• Track and escalate risk issues to leadership as necessary.
• Execute monitoring controls where necessary.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in risk and controls or related experience.
• 3+ years in a payment processing, financial or product related role; understanding of the payments space.
• Advanced knowledge of the product development life cycle.
• Comfortable with change, debate, and conflicting objectives or priorities
• Drives results through leadership, people, communication and influence.
• Proven experience driving large initiatives spanning across the firm.
• Confidence to work independently and develop creative ways to achieve goals.
• Excellent negotiation and collaboration skills with cross-functional leaders.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Visio, and SharePoint.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.