Customer Service Representative

4 days ago

Philippines The Unity network Full time ₱400,000 - ₱800,000 per year

Job post summary

Pay: From ₱20,000.00 per month

Job description:

Customer Service Representative (Remote)

Job Summary:

We are seeking a Customer Service Representative to join our team and provide exceptional support to our clients from the comfort of your home. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction through professional communication across various channels such as phone, email, and chat.

Key Responsibilities:

* Respond promptly to customer inquiries via phone, email, chat, or messaging platforms.

* Provide accurate information about products, services, and company policies.

* Handle and resolve customer complaints or escalate them to appropriate departments when needed.

* Maintain records of customer interactions, transactions, and feedback.

* Follow communication guidelines and procedures to ensure consistent service quality.

* Collaborate with team members to achieve customer service goals and performance metrics.

* Continuously update knowledge of company products, services, and promotions.

* Assist customers with order placement, billing inquiries, returns, and account management.

Qualifications:

* Proven experience in customer service, support, or a related field (remote experience is a plus).

* Strong written and verbal communication skills.

* Ability to work independently and manage time effectively in a remote environment.

* Tech-savvy with proficiency in using CRM systems, ticketing tools, and communication apps (e.g., Zendesk, Freshdesk, Slack, Zoom).

* Excellent problem-solving skills and a customer-first mindset.

* Ability to handle difficult customers with patience and professionalism.

Work Environment & Benefits:

* 100% remote – work from anywhere with a stable internet connection.

* Flexible schedule depending on business needs.

* Competitive salary with performance-based incentives.

* Training and career growth opportunities.

* Supportive and collaborative virtual team culture.

Job Type: Full-time

Benefits:

Paid training

Pay raise

Education:

Bachelor's (Preferred)

Experience:

Customer Service Representative: 1 year (Preferred)

Language:

English (Preferred)

Work Location: Remote

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

  • Pay raise
  • Work from home

Work Location: Remote

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