Customer Service Representative
4 days ago
Job post summary
Pay: From ₱20,000.00 per month
Job description:
Customer Service Representative (Remote)
Job Summary:
We are seeking a Customer Service Representative to join our team and provide exceptional support to our clients from the comfort of your home. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction through professional communication across various channels such as phone, email, and chat.
Key Responsibilities:
* Respond promptly to customer inquiries via phone, email, chat, or messaging platforms.
* Provide accurate information about products, services, and company policies.
* Handle and resolve customer complaints or escalate them to appropriate departments when needed.
* Maintain records of customer interactions, transactions, and feedback.
* Follow communication guidelines and procedures to ensure consistent service quality.
* Collaborate with team members to achieve customer service goals and performance metrics.
* Continuously update knowledge of company products, services, and promotions.
* Assist customers with order placement, billing inquiries, returns, and account management.
Qualifications:
* Proven experience in customer service, support, or a related field (remote experience is a plus).
* Strong written and verbal communication skills.
* Ability to work independently and manage time effectively in a remote environment.
* Tech-savvy with proficiency in using CRM systems, ticketing tools, and communication apps (e.g., Zendesk, Freshdesk, Slack, Zoom).
* Excellent problem-solving skills and a customer-first mindset.
* Ability to handle difficult customers with patience and professionalism.
Work Environment & Benefits:
* 100% remote – work from anywhere with a stable internet connection.
* Flexible schedule depending on business needs.
* Competitive salary with performance-based incentives.
* Training and career growth opportunities.
* Supportive and collaborative virtual team culture.
Job Type: Full-time
Benefits:
Paid training
Pay raise
Education:
Bachelor's (Preferred)
Experience:
Customer Service Representative: 1 year (Preferred)
Language:
English (Preferred)
Work Location: Remote
Job Type: Full-time
Pay: Php18, Php20,000.00 per month
Benefits:
- Pay raise
- Work from home
Work Location: Remote
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