Client Service Analyst

JOB DESCRIPTION

Seize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now

As a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with operational controls for a designated client portfolio. You will act as the main service contact for each client in your portfolio, which may include operating transactional accounts and complex treasury products.

Job responsibilities:

• Collaborate with a Client Service Associate or Senior Associate to address client issues, ensuring timely follow-up and accountability for client satisfaction through effective problem ownership
• Resolve issues by identifying underlying problems and patterns
• Develop expertise in commercial treasury management products and services
• Act as a liaison between the Relationship team, Operations, Treasury Management Sales, and Implementations to deliver exceptional service to clients, the department, and the firm
• Identify and mitigate risks to prevent fraudulent account behavior and potential fraud exposure
• Prioritize daily tasks to maximize productivity using strong time management and organizational skills
• Adhere to all established policies, procedures, and practices
• Maintain a confident and professional presence with clients, other bank departments, and the community
• Contribute to projects aimed at improving client service delivery through innovation
• Work independently with supervision, escalating complex issues as necessary to resolve customer requests promptly

Required qualifications, skills, and capabilities:

• At least 3 years of experience in operations, portfolio management, accounting, technology, analytics, training, or process improvement, with exposure to client interactions; diverse professional backgrounds are valued
• Fresh graduates with exemplary educational records are welcome
• Excellent communication skills, both written and verbal
• Strong analytical skills to address client issues and deliver exceptional service and satisfaction
• Ensure accuracy and compliance with policies
• Work effectively with cross-functional teams and thrive in a fast-paced, dynamic environment
• Identify and mitigate potential risks
• Ability to quickly learn and adapt to new technologies; proficient in PC skills including Word, Excel, and PowerPoint. Candidates eager to enhance digital literacy and adopt new tools are encouraged
• Prioritize tasks and meet deadlines efficiently
• Maintain integrity in all interactions
• Proactively seek process improvements and innovation

Preferred qualifications, skills, and capabilities:

• Experience in participating in process initiatives and improvements leading to successful completion and achieve desired outcomes
• Familiarity with computer languages like Python or JavaScript. We appreciate anyone who has some coding experience and is willing to learn more
• Experience in building websites. We value those who are interested in web technologies and want to expand their skills.
• Understanding of systems that organize and store information. Any experience with these systems is a plus.
• Some knowledge of online tools that help manage and run applications. We encourage learning and growth in this area.
• Familiarity with tools that help keep track of changes and progress in projects. We value those who are open to learning these systems.
• Experience with programs that assist in managing projects and design work. We support those who have used any such tools and are open to adapting and growing.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.