Customer Service Officer

1 week ago

Angeles P, Philippines Shore360, Inc Full time ₱450,000 - ₱600,000 per year

Role Purpose

The Customer Service Officer's purpose is:

  • To assist customers across all aspects of their dealings with the company to a high standard, ensuring a smooth process for the customer.
  • Responsibilities will include customer communications, account queries, sales & product support and administration, with the benefit of working in a close team.
  • The role will be fast paced and will require exceptional skills in being highly organised, detail oriented and able to manage multiple activities simultaneously.

Key Responsibilities and Deliverables

  • Customer Sales Orders – process non-electronic Data Interchange customer orders within agreed processing times. Release EDI orders and deal with non-compliance issues. Effectively manage back orders and other order administrative requirements.
  • Sales Support –preparation of customer product submissions; customer PowerPoint presentations, ensure customer ranging sheets are up to date, maintain product images and copy in a range of customer documents, and any other administrative requirements.
  • Customer Accounts Management –manage customer ledgers, allocate payments, investigate and process claims, follow up overdue invoices, respond to customer queries promptly & professionally, and other customer account administrative requirements.
  • Telephones – Provide a first-class service in answering and redirecting phone calls professionally and promptly between 8 am and 5 pm Brisbane time.
  • Product Support – handle and respond to consumer or customer product enquiries or complaints within agreed guidelines or escalate as appropriate.
  • New Customer Projects – support the sales team in following up with the Product Delivery Team on the status of new projects or new products.
  • General Administration – support the sales team with various sales-related administrative requirements, presentations, and research activities as required.
  • Any other tasks as required.

Job Types: Full-time, Permanent

Benefits:

  • Free parking
  • Health insurance
  • On-site parking
  • Transportation service provided

Language:

  • English (Preferred)

Work Location: In person

  • Customer Service Officer

    6 days ago

    Angeles, Philippines Clark Outsourcing Full time

    Position Title: Customer Service Officer Work Set Up: On-site Schedule: 6:00 AM to 3:00 PM PH Time Job Location: Clark Outsourcing NEPO Site - 386 Rizal Extension (Cutcut IT Park), Corner Corazon St., Angeles City, Philippines Quick Rundown: In this role, you will serve as the primary point of contact for our valued customers, providing exceptional...

  • Customer Service Officer

    1 week ago

    Angeles City, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱20,000 - ₱50,000 per year

    Position Title: Customer Service OfficerWork Set Up: On-siteSchedule: 6:00 AM to 3:00 PM PH TimeJob Location: Clark Outsourcing NEPO Site - 386 Rizal Extension (Cutcut IT Park), Corner Corazon St., Angeles City, PhilippinesQuick Rundown:In this role, you will serve as the primary point of contact for our valued customers, providing exceptional assistance and...

  • Customer Service Officer

    7 days ago

    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time ₱250,000 - ₱500,000 per year

    Position Title: Customer Service Officer Work Set Up: On-site Schedule: 6:00 AM to 3:00 PM PH Time Job Location: Clark Outsourcing NEPO Site - 386 Rizal Extension (Cutcut IT Park), Corner Corazon St., Angeles City, Philippines Quick Rundown: In this role, you will serve as the primary point of contact for our valued customers, providing exceptional...

  • Customer Service Officer

    1 week ago

    Angeles City, Central Luzon, Philippines JOBS360 Full time ₱800,000 - ₱1,200,000 per year

    Role PurposeThe Customer Service Officer's purpose is:To assist customers across all aspects of their dealings with the company to a high standard, ensuring a smooth process for the customer.Responsibilities will include customer communications, account queries, sales & product support and administration, with the benefit of working in a close team.The role...

  • Customer Service Representative

    7 days ago

    Angeles P, Philippines Florence Perfumes PH Full time ₱240,000 per year

    Position Overview:Our perfume company is seeking a Customer Service Representative (CSR) who willserve as the first point of contact for our customers across multiple platforms (TikTokShop, Shopee, Lazada, social media, and direct inquiries). The CSR will be responsiblefor providing excellent service, ensuring customer satisfaction, and maintaining...

  • IT Customer Service/Parts Analyst

    2 days ago

    Angeles, Philippines Power Mac Center, Inc. Full time

    We’re Hiring – Customer Service Officer & Parts Management Analyst Company Description Power Mac Center, established in 1994, is a leading Apple Premium Reseller in the Philippines. With over 30 years of experience and 130+ retail stores nationwide, the company provides a wide range of Apple products and services including premium accessories, Apple...

  • Customer Service

    2 weeks ago

    Calbayog P, Philippines HI-SEAS CO. LTD. INC. Full time ₱150,000 - ₱250,000 per year

    Job Qualifications:Bachelor's degree in Business Administration, Marketing, Communications, or any related field (undergraduates may be considered with relevant experience).At least 1–2 years of experience in customer service, client relations, or a similar role (fresh graduates with strong communication skills are welcome to apply).Excellent verbal and...

  • Customer Service Manager

    1 week ago

    Angeles, Philippines RemoteVA Full time

    Overview Job Title: Customer Service Manager Location: Remote Job Type: Full-Time We are seeking an experienced and proactive Customer Service Manager to lead and optimize our eCommerce subscription business's customer support operations. This role requires strong leadership skills, extensive experience in customer service management, and a strategic...

  • Customer Services Representative

    2 weeks ago

    Angeles, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    What you'll be doing Handle inbound calls from customers, responding to inquiries and resolving issues in a timely and professional manner Provide accurate information and guidance on financial products and services Assist customers with account management, transaction processing, and problem resolution Maintain detailed records of customer interactions and...

  • Customer Services Representative

    4 weeks ago

    Angeles, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    What you'll be doing Handle inbound calls from customers, responding to inquiries and resolving issues in a timely and professional manner Provide accurate information and guidance on financial products and services Assist customers with account management, transaction processing, and problem resolution Maintain detailed records of customer interactions and...