Customer Service Officer
1 day ago
Position Title: Customer Service Officer
Work Set Up: On-site
Schedule: 6:00 AM to 3:00 PM PH Time
Job Location: Clark Outsourcing NEPO Site - 386 Rizal Extension (Cutcut IT Park), Corner Corazon St., Angeles City, Philippines
Quick Rundown:
In this role, you will serve as the primary point of contact for our valued customers, providing exceptional assistance and support. Your responsibilities will primarily involve addressing customer inquiries, resolving issues, and ensuring a positive customer experience. You should possess strong communication skills, problem-solving abilities, and a passion for delivering outstanding service.
What Youll Do:
- Respond promptly and professionally to customer inquiries via various communication channels (phone, email, etc.).
- Provide customers with accurate and comprehensive information about our products, services, and policies.
- Resolve customer issues, complaints, and escalations in a friendly and timely manner, ensuring customer satisfaction.
- Document and track customer interactions, inquiries, and resolutions in our database system.
- Collaborate with internal teams, such as sales, technical support, and logistics, to address customer concerns and meet their needs effectively.
- Process orders/quotes and contracts from start to finish for Dye Sub
- Identify opportunities for upselling or cross-selling products or services based on customer needs and preferences.
- Stay informed about product knowledge, industry trends, and company policies to provide customers with accurate information.
- Handle and process customer orders, returns, and exchanges accurately and efficiently.
- Assist in managing customer accounts, including updating contact information and resolving billing or payment issues.
- Strive to exceed customer expectations, ensuring a positive and memorable customer experience.
- Any additional tasks as required.
What Were Looking For:
- Degree or diploma equivalent (required).
- 2 years+ Proven experience in a customer service role.
- Experience in the workwear trade is essential.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Ability to handle pressure in a fast-paced environment.
- Proficiency in using customer service software and CRM systems.
- Detail-oriented with good organisational skills.
- Ability to work independently and collaboratively.
- Positive attitude and willingness to go the extra mile for customers.
Why Youll Love Joining the CO Fam
At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.
Heres whats in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches
At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team
-
Customer Service Officer
1 day ago
Angeles City, Central Luzon, Philippines JOBS360 Full time ₱800,000 - ₱1,200,000 per yearRole PurposeThe Customer Service Officer's purpose is:To assist customers across all aspects of their dealings with the company to a high standard, ensuring a smooth process for the customer.Responsibilities will include customer communications, account queries, sales & product support and administration, with the benefit of working in a close team.The role...
-
Customer Service Representative
6 days ago
Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time ₱200,000 - ₱250,000 per yearMVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVPs build rapport with clients to help them scale ridiculously fast.Are you hungry for growth, passionate...
-
Customer Services Specialist
7 days ago
Angeles City, Central Luzon, Philippines SuperStaff Full timeCustomer Services Specialist, who is eager to learn and grow within the company. Reporting to the VP of Customer Service, this position's primary functions are to address customer inquiries, manage incoming calls and assist new tenants.Responsibilities:Checking in daily and communicating with supervisor to receive daily assignmentsAnswering inbound &...
-
Customer Service Representative
1 day ago
Angeles City, Central Luzon, Philippines STACKph EOR Full time ₱240,000 - ₱324,000 per yearNOW HIRING: Customer Service Representative (Telco Account)Virtual Process Only | No Onsite RequirementSalary Offer: Up to PHP 27,000We are urgently hiring Customer Service Representatives for a Telco Account.No need to attend onsite interviews or report to the office — everything is done virtually.What We Offer:Salary package up to PHP 27,000No final...
-
Angeles City, Central Luzon, Philippines SuperStaff Full time ₱400,000 - ₱600,000 per yearA close-knit team and a passion for our clients.We are looking for a qualified applicant to be our Customer Service and Administrative Services Coordinator.Job Responsibilities:Administration:Manage multi-line VoIP Telephone SystemGreet customers and vendorsOffice Supply inventory and managementData base management-ACT CRM-Cyclone Collection Software...
-
Customer Service Representative
7 days ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full time ₱250,000 - ₱450,000 per yearPosition Title: Customer Service Representative Work Set Up: On-Site Schedule: 10:00 PM to 7:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga Quick Rundown: We are looking for a dedicated and detail-oriented Customer Service Representative (CSR) to join our team, specializing in handling intakes with...
-
Customer Service Representative
7 days ago
Angeles City, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱150,000 - ₱250,000 per yearPosition Title: Customer Service RepresentativeWork Set Up: On-siteSchedule: 6:30 AM to 3:30 PM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are seeking a detail-oriented professional to manage customer records, provide product information, and handle complaints with empathy. This role ensures...
-
Customer Service Representative
6 days ago
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time ₱150,000 - ₱250,000 per yearCustomer Service Representative (CSR) – With Upselling ExperienceOffice basedMorning ShiftMonday to FridayAre you passionate about helping customers while hitting your sales goals?We're looking for a Customer Service Representative who's not just great at solving problems, but also skilled in upselling and cross-selling. If you love connecting with people,...
-
Customer Service Representative – Print
7 days ago
Angeles City, Central Luzon, Philippines OHRS Corp Full time ₱432,000 - ₱504,000 per yearOur Australian partner is a printing company with offices in QLD and NSW, and is looking for a Customer Service & Sales Support person, familiar with the printing industry with some experience using Illustrator. You will play a vital role in delivering excellent customer service and supporting clients throughout their journey with the company. This role...
-
Customer Service Representative
6 days ago
Angeles City, Central Luzon, Philippines TaskNest Business Services Full time ₱216,000 - ₱324,000 per yearHiring: Customer Service RepresentativeLocation: Clark PampangaVirtual Process Only - No Final InterviewJob Description:We are hiring Customer Service Representatives for our onsite team in Clark Pampanga. This is a great opportunity for fresh graduates, career shifters, or anyone looking to start a stable job in a professional environment. No experience...