Customer Services Representative

3 days ago

Angeles, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

What you'll be doing
Handle inbound calls from customers, responding to inquiries and resolving issues in a timely and professional manner
Provide accurate information and guidance on financial products and services
Assist customers with account management, transaction processing, and problem resolution
Maintain detailed records of customer interactions and ensure all necessary documentation is completed
Collaborate with team members and supervisors to share best practices and improve call centre operations
Adhere to company policies, procedures, and quality standards to deliver a consistently high level of customer service

What we're looking for
1-2 years of experience in a customer service or call centre environment, preferably in the financial services industry or College Grad + Starter/Adapter; HS Grad + 1 year and up BPO experience
Excellent communication and interpersonal skills, with the ability to provide friendly and efficient service
Strong problem-solving and decision-making skills to handle customer inquiries effectively
Proficient in Microsoft Office applications and comfortable working with computer systems and databases
Ability to work in a fast-paced, high-volume environment and adapt to changing priorities
Fluency in English, both written and verbal, is essential

What we offer
Competitive salary and performance-based bonuses
Comprehensive health and wellness benefits, including medical insurance and gym memberships
Opportunities for career advancement and professional development
Collaborative and supportive team environment
Modern, well-equipped office facilities with flexible working arrangements

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