Administrative & Scheduling Coordinator (AU Client | WFH | PH)

Our client, an established Australian trades and services company is looking for a highly organised Administrative & Scheduling Coordinator to join their growing remote team. This long-term role works closely with the Office Manager and admin team to coordinate schedules, manage customer communication, and support day-to-day technician workflow.

If you're engaging on the phone, stay calm under pressure, and love keeping operations running smoothly — you'll thrive here.

Key ResponsibilitiesCustomer Communication

• Handle inbound phone and email enquiries with clarity and professionalism
• Make follow-up calls for quotes, bookings, job updates, and real estate/property manager requests
• Assist customers and escalate complex issues to the Office Manager when necessary
• Provide warm, friendly, solution-focused communication to diverse customer types

Scheduling & Technician Coordination

• Organise daily technician schedules and optimise job routes
• Send appointment reminders via email/SMS
• Manage confirmations, changes, and rescheduling
• Monitor job progress in real time and ensure all information remains accurate

Administrative Support

• Update CRM records, customer accounts, and job notes
• Create and issue quotes (training provided)
• Maintain accurate documentation across cloud-based systems
• Prepare simple internal reports or summaries as needed

Customer Experience & Follow-ups

• Follow up on quotes, work orders, pending decisions, and repeat service reminders
• Ensure a helpful, articulate, customer-focused communication style in all interactions

Minimum Qualifications (Must-Haves)

• Previous experience supporting Australian clients (required) — essential for communication expectations and workflow alignment
• Strong English communication skills (spoken & written)
• Confident, personable, and engaging phone manner
• 1+ years' experience in admin, customer service, scheduling, or operations
• Excellent organisational skills with strong accuracy under pressure
• Comfortable using email platforms, spreadsheets, cloud-based tools, and CRMs
• Proactive, reliable, self-directed approach
• Ability to work AU business hours consistently: 6:00 AM–3:00 PM PHT, Monday–Friday

Preferred Experience

• Technician dispatching or scheduling
• Property management / real estate communication
• Outbound follow-up calls
• Job management or scheduling software (e.g., ServiceM8, Jobber, Simpro, Tradify)
• Prior remote work for Australian businesses

Who You'll Work With

• Office Manager (Australia)
• Admin team based in Brisbane
• Field technicians across the service region
• Regular team meetings, training sessions, and check-ins

You'll be a valued, long-term member of the team — not a temporary contractor.

Work Arrangement

• Fully remote (Philippines-based)
• Day shift: 6:00 AM–3:00 PM Philippine time
• Monday to Friday (Australian Eastern Standard Time alignment)
• Full onboarding, training, and ongoing support
• Stable, long-term role with growth opportunities

Compensation

₱40,000–₱45,000 PHP per month

• Full-time, work-from-home role (Philippines-based only).
• 13th month pay + HMO
• Company events
• Long-term stability and career growth

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Benefits:

• Company events
• Health insurance
• Work from home

Application Question(s):

• Do you have previous experience supporting Australian clients in an administrative, scheduling, or customer service role?

Yes / No

• 1. Are you able to work the required Australian business hours: 6:00 AM–3:00 PM Philippine time, Monday to Friday?

Yes / No

• 1. Do you have at least 1 year of experience in admin, scheduling, dispatching, or customer service roles?

Yes / No

• 1. Are you confident handling outbound follow-up calls (quotes, bookings, customer updates, real estate enquiries)?

Yes / No

• 1. Do you have experience using cloud-based tools (e.g., CRM systems, spreadsheets, email platforms) for admin or scheduling work?

Yes / No

Work Location: Remote