Senior Customer Experience Associate WFH

4 days ago

Ayala Alabang, National Capital Region, Philippines Private Advertiser Full time ₱80,000 - ₱120,000 per year

Contractual: 5 months

  • Work-From-Home setup (report on-site ONCE A MONTH only)

Location: Muntinlupa – Cavite Expressway (MCX) Rotunda, Brgy. Poblacion, 1776 ​ Muntinlupa City

Work Schedule: Mondays to Fridays, 6:00 AM – 3:00 PM

  • Weekend work may be required depending on business needs
  • Possible overtime based on deliverables and tasks

What You'll Do:

  • ​Handle inquiries across phone, email, and chat with empathy, efficiency, and professionalism.
  • De-escalate concerns, resolve problems quickly, and identify recurring issues for improvement.
  • Use data and feedback to enhance service quality and support customer experience goals (CSAT/NPS).
  • Manage time effectively, collaborate in a fast-paced environment, and embody company values through a positive attitude.

Qualifications:

  • 6 months–1 year experience in a contact center (English-speaking account)
  • Experience with phones, emails & messaging channels (a plus)
  • Strong English communication skills – verbal & written
  • Analytical, with good negotiation & problem-solving skills
  • Proactive mindset, familiar with CX analytics platforms
  • Knowledge of CX metrics (CSAT, NPS, AHT, TPH, QA, FRT)
  • Can work independently & collaboratively in a fast-paced setting
  • Flexible to work weekends & holidays
  • Willing to work on-site at MCX once a month (hybrid setup)
  • Available to start ASAP

Shortlisted candidates will be contacted ASAP

  • Customer Experience Associate

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Primer Group of Companies Full time ₱800,000 - ₱1,200,000 per year

    Primer Group of CompaniesMuntinlupa, Metro ManilaFull-TimePosted on October 07, 2025Job DescriptionThe Customer Experience Associate ensures a smooth and positive experience for clients by handling inquiries, orders, and concerns with accuracy and professionalism. The role supports day-to-day customer operations — from managing order updates and issue...

  • Sr. Customer Experience Associate

    7 days ago

    Ayala Alabang, National Capital Region, Philippines ZALORA Group Full time ₱900,000 - ₱1,200,000 per year

    Do you have a proactive personality, a flair for providing customer service, and a thirst for new experiences?ZALORA and its Australian counterpart THE ICONIC are looking for problem - solving, empathetic and passionately communicative talents to join our team in Muntinlupa, Philippines, reporting to an Operations Supervisor.As a Senior Customer Experience...

  • Sr. Customer Experience Associate

    7 days ago

    Ayala Alabang, National Capital Region, Philippines ZALORA Full time $70,000 - $120,000 per year

    Do you have a proactive personality, a flair for providing customer service, and a thirst for new experiences?ZALORA and its Australian counterpart THE ICONIC are looking for problem - solving, empathetic and passionately communicative talents to join our team in Muntinlupa, Philippines, reporting to an Operations Supervisor.As a Senior Customer Experience...

  • Senior Sales Associate

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Primer Group of Companies Full time ₱120,000 - ₱180,000 per year

    Job SummaryA Senior Sales Associate is responsible for cash, credit, and e-wallet sales, including banking transactions. He ensures compliance with cashiering processes and reports sales discrepancies. He also conducts store operations reports, inventory, and reporting of defective store equipment.Duties and ResponsibilitiesEnhances sales through effective...

  • Sales Associate

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Whiteplane Inc. Full time ₱216,000 per year

    Branch Location: Festival Mall / Alabang Town CenterJob OverviewThe Sales Associate is responsible for driving sales performance in the assigned store by meeting sales targets, delivering excellent customer service, and ensuring smooth store operations. This role includes maintaining visually appealing displays, monitoring inventory, and applying strong...

  • Sales Associate

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Whiteplane Inc. Full time ₱192,000 - ₱228,000 per year

    Branch Location: Festival MallJob Overview:The Sales Associate is responsible for achieving sales targets for assigned products or categories in the designated store. The role ensures excellent customer service through product knowledge and customer interaction, maintains proper store displays according to visual merchandising guidelines, and monitors...

  • Customer Service Associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Metacom Careers Full time ₱150,000 - ₱250,000 per year

    Site Locations: Glorietta | Alabang | Shaw | Ortigas | CebuEmployment Type: Onsite, Full-timeJob Overview:We are looking for passionate customer service associates who can live and breathe our core values.We'll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.Customers will rely on...

  • Senior Audit Associate

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Pave Talent Full time ₱900,000 - ₱1,200,000 per year

    Exciting Opportunity with a Leading Professional Services FirmPave Talent is hiring on behalf of our client, one of the United States' top Professional Services and Business Advisory firms with a growing presence in the Philippines. Our client fosters teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they...

  • Senior Accountant

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines TechGrove Consultancy Services Inc. Full time ₱780,000 per year

    Hello TechStarsWe are seeking a detail-oriented Senior Accountant for a vape distribution company to manage the financial records and ensure compliance with all accounting standards.The ideal candidate should have a strong background in accounting, excellent analytical skills, and the ability to lead a team.Key Responsibilities:Prepare and analyze monthly,...

  • Senior Audit Associate

    7 days ago

    Ayala Alabang, National Capital Region, Philippines KDH- Properties Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Bachelor of Science in Accountancy Graduate.At least 3 years of experience in the relevant field.Certified Public Accountant (CPA)Has background in Audit, preferably FS Audit .Detail oriented.Strong analytical skills.Coachable.Willing to fit in Extraordinary and Heroic Culture.Job Descriptions:Close client communication.Lead team during...