customer service associate

1 day ago

Ayala Alabang, National Capital Region, Philippines Mulson's Trading Corporation Full time ₱150,000 - ₱250,000 per year
Customer Service Associate (Home Appliances Account – After-Sales & Repairs)

Work Location: West Service Road, Cupang, Muntinlupa City

Schedule: 9:00 AM – 6:00 PM, Monday to Saturday

Job Summary:

The Customer Service Associate handles after-sales concerns related to home appliances, including complaints, repair requests, warranty coordination, and service follow-ups. The role ensures that all customer issues are addressed efficiently and resolved within the expected service timelines.


Key Responsibilities:
  • Receive and log customer complaints regarding malfunctioning or defective home appliances.
  • Coordinate repair schedules with in-house technicians or authorized service centers.
  • Validate warranty status and process warranty-related documentation.
  • Provide customers with updates on repair status, technician visits, and resolution timelines.
  • Ensure proper documentation of all after-sales cases, including service reports and customer feedback.
  • Follow up pending repairs and escalate unresolved or recurring issues.
  • Maintain accurate and organized records of repairs, complaints, and service outcomes.
  • Ensure customer satisfaction by delivering prompt, courteous, and professional service.
  • Adhere to company policies and confidentiality standards in handling customer data.

Qualifications:
  • Senior High School graduate or College level/graduate.
  • Experience in customer service or technical/repair coordination is an advantage.
  • Strong communication and interpersonal skills.
  • Basic understanding of home appliance functions and common repair concerns (preferred but not required).
  • Organized, detail-oriented, and able to handle multiple cases simultaneously.
  • Ability to remain calm and patient when dealing with complaints.

Competencies:
  • Problem-solving and analytical thinking
  • Professionalism and patience
  • Time management
  • Technical awareness (advantage)
  • Team collaboration

  • customer service associate

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

    FRESH GRADUATES WITH RELEVANT EXPERIENCE ARE WELCOME TO APPLYDo you have a proactive personality, a flair for providing customer service, and a thirst for new experiences? ZALORA and its Australian counterpart THE ICONIC are looking for problem-solving, empathetic and passionately communicative talents to join our team in Muntinlupa, Philippines, reporting...

  • Customer Service Associate

    5 days ago

    Ayala Alabang, National Capital Region, Philippines 68951dd2-d05b-44f3-991d-20e22f9a902e Full time ₱276,000 - ₱312,000 per year

    The Customer Care Associate (CCA) plays a vital role in providing exceptional patient support and customer service in a U.S. healthcare BPO environment. The position is primarily responsible for managing inbound and outbound calls, assisting patients with billing inquiries, account balances, insurance concerns, and payment processing, while ensuring...

  • Customer Service Associate

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Global Healthcare Resource Full time ₱230,000 - ₱260,000 per year

    Job description:At least 1 year of work experience in customer service, preferably in a healthcare account/healthcare industry.Strong communication skills (verbal and written) with a customer-first mindset.Knowledge of healthcare processes such as eligibility, claims, billing, or medical terminology is an advantage.Ability to work in a fast-paced,...

  • Customer Service Associate/Sales Associate for Alabang Town Center

    3 days ago

    Ayala Alabang, National Capital Region, Philippines New Era Cap Philippines Full time ₱294,000 per year

    A Customer Service Associate is the store's front-liner who is responsible for providing excellent and personalized customer service through compliance of company-set performance standards and the achievement of the store's sales target. The Customer Service Associate is also responsible for completing the sales transaction process while complying with...

  • Customer Service Representative

    3 days ago

    Ayala Alabang, National Capital Region, Philippines EXL Service Philippines, Inc. Full time ₱250,000 - ₱500,000 per year

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone.Create, manage, and drive closure on service requests.Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments...

  • Customer Service Representative

    3 days ago

    Ayala Alabang, National Capital Region, Philippines EXL Service Philippines, Inc. Full time ₱15,000 - ₱45,000 per year

    EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media. Roles and ResponsibilitiesInteract with...

  • Assistant Manager-Voice-Customer Service

    3 days ago

    Ayala Alabang, National Capital Region, Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionIn this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle...

  • Customer Service Representative

    3 days ago

    Ayala Alabang, National Capital Region, Philippines EXL Service Philippines, Inc. Full time ₱80,000 - ₱120,000 per year

    EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media.Roles and ResponsibilitiesInteract with...

  • Inbound Customer Service Representative

    3 days ago

    Ayala Alabang, National Capital Region, Philippines EXL Service Philippines, Inc. Full time ₱150,000 - ₱250,000 per year

    Company DescriptionEXL Service is an American multinational professional services company involved in operations management and analytics. EXL offers services in insurance, banking, financial services, utilities, healthcare, travel, transportation, and logistics. EXL focuses on delivering solutions that bring together domain expertise and analytics to drive...

  • Alabang - Customer Service Representative

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Metacom Careers Full time ₱180,000 - ₱300,000 per year

    Alabang - Customer Service AssociateJob Title: Customer Service AssociateSite Location: Alabang Town Center - ATC, Muntinlupa CityEmployment Type: Onsite, Full-timePay: ₱21, ₱25,000.00 per monthJob Overview:We are looking for passionate customer service associates who can live and breathe our core values.We'll also need you to know your way around a...