customer service associate

21 hours ago

Ayala Alabang, National Capital Region, Philippines Mulson's Trading Corporation Full time
Customer Service Associate (Home Appliances Account – After-Sales & Repairs)

Work Location: West Service Road, Cupang, Muntinlupa City

Schedule: 9:00 AM – 6:00 PM, Monday to Saturday

Job Summary:

The Customer Service Associate handles after-sales concerns related to home appliances, including complaints, repair requests, warranty coordination, and service follow-ups. The role ensures that all customer issues are addressed efficiently and resolved within the expected service timelines.


Key Responsibilities:
  • Receive and log customer complaints regarding malfunctioning or defective home appliances.
  • Coordinate repair schedules with in-house technicians or authorized service centers.
  • Validate warranty status and process warranty-related documentation.
  • Provide customers with updates on repair status, technician visits, and resolution timelines.
  • Ensure proper documentation of all after-sales cases, including service reports and customer feedback.
  • Follow up pending repairs and escalate unresolved or recurring issues.
  • Maintain accurate and organized records of repairs, complaints, and service outcomes.
  • Ensure customer satisfaction by delivering prompt, courteous, and professional service.
  • Adhere to company policies and confidentiality standards in handling customer data.

Qualifications:
  • Senior High School graduate or College level/graduate.
  • Experience in customer service or technical/repair coordination is an advantage.
  • Strong communication and interpersonal skills.
  • Basic understanding of home appliance functions and common repair concerns (preferred but not required).
  • Organized, detail-oriented, and able to handle multiple cases simultaneously.
  • Ability to remain calm and patient when dealing with complaints.

Competencies:
  • Problem-solving and analytical thinking
  • Professionalism and patience
  • Time management
  • Technical awareness (advantage)
  • Team collaboration

  • Customer Service Associate

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Global Healthcare Resource Phils Inc Full time ₱250,000 - ₱312,000 per year

    The Customer Care Associate (CCA) plays a vital role in providing exceptional patient support and customer service in a U.S. healthcare BPO environment. The position is primarily responsible for managing inbound and outbound calls, assisting patients with billing inquiries, account balances, insurance concerns, and payment processing, while ensuring...

  • Customer Service Associate

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Global Healthcare Resource Full time ₱230,000 - ₱260,000 per year

    Job description:At least 1 year of work experience in customer service, preferably in a healthcare account/healthcare industry.Strong communication skills (verbal and written) with a customer-first mindset.Knowledge of healthcare processes such as eligibility, claims, billing, or medical terminology is an advantage.Ability to work in a fast-paced,...

  • Customer Service Associate

    22 hours ago

    Ayala Alabang, National Capital Region, Philippines ZALORA SOUTH EAST ASIA PTE LTD Full time

    Customer Service AssociateResponsibilities:Provide an amazing, personalized experience for each customerEffectively and proactively diagnose and solve day-to-day customer concerns and issues through emails, livechat and callsEstablish and maintain good relationships with customersQuick to identify solutions in the best interest of both; the customer and the...

  • Non Sales Customer Service Associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Valeros Velasco Tabernilla Proverify INC. Full time ₱150,000 - ₱250,000 per year

    About the role Join the dynamic team at Valeros Velasco Tabernilla Proverify INC. as a Non Sales Customer Service Associate - Dayshift. In this full-time position based in Muntinlupa City Metro Manila, you will play a crucial role in providing exceptional customer service and support to our valued clients. As a key member of our customer service department,...

  • Customer Service

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time ₱40,000 - ₱700,000 per year

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • customer service associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Mulsons Trading Corp Full time ₱18,000 - ₱19,000 per year

    Main ResponsibilitiesAssist customers with inquiries about home appliances through phone, email, and walk-ins.Provide troubleshooting guidance and product information.Process and monitor warranty claims, service requests, and repair jobs.Coordinate technician schedules for installation, repair, and maintenance.Follow up on pending cases to ensure timely...

  • Alabang - Customer Service Representative

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Metacom Careers Full time ₱180,000 - ₱300,000 per year

    Alabang - Customer Service AssociateJob Title: Customer Service AssociateSite Location: Alabang Town Center - ATC, Muntinlupa CityEmployment Type: Onsite, Full-timePay: ₱21, ₱25,000.00 per monthJob Overview:We are looking for passionate customer service associates who can live and breathe our core values.We'll also need you to know your way around a...

  • Representative, Customer Service

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Synchrony Full time ₱200,000 - ₱250,000 per year

    Job Description:Responsibilities: Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);Resolve credit inquiries on new accounts;  Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;Utilize professional techniques to generate additional revenue via retail, credit,...

  • Representative, Customer Service

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Synchrony Full time ₱250,000 - ₱500,000 per year

    Job Description:Responsibilities: Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);Resolve credit inquiries on new accounts;  Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;Utilize professional techniques to generate additional revenue via retail, credit,...

  • IT Customer Care Associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Business Services Corporation Full time ₱80,000 - ₱120,000 per year

    The IT Customer Care Associate is responsible in handling customer concerns for issue management and resolution within the scope of IT Services. Duties include handling of inquiries, requests, and other IT-related concerns and provides basic problem resolution. Creates tickets, assigns to IT processors, reviews status, and ensures closure. In this role, you...