Customer Experience Associate

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Primer Group of Companies Full time ₱800,000 - ₱1,200,000 per year

Primer Group of Companies

Muntinlupa, Metro Manila

Full-Time

Posted on October 07, 2025

Job Description

The Customer Experience Associate ensures a smooth and positive experience for clients by handling inquiries, orders, and concerns with accuracy and professionalism. The role supports day-to-day customer operations — from managing order updates and issue resolution to coordinating with internal teams — to maintain service quality and strengthen client relationships.

Duties and Responsibilities
  • Customer Support
  • Respond to customer inquiries via phone, email, and live chat in a prompt and courteous manner.
  • Assist customers with product information, order inquiries, billing questions, and general troubleshooting.
    Collect and document customer feedback to identify areas for improvement in our products and services.
  • Issue Resolution
  • Investigate and resolve customer complaints or issues effectively and efficiently.
    Escalate complex or unresolved matters to the appropriate department for further investigation.
  • Product/Service Knowledge
  • Develop a deep understanding of our products and services to provide accurate information to customers.
    Stay updated on product features, promotions, and policies to assist customers effectively.
  • Cross-functional Collaboration
  • Collaborate with sales, marketing, and operations teams to address customer needs and enhance the overall customer experience.
    Provide input on customer preferences and market trends to inform business decisions.
  • Quality Assurance
  • Ensure adherence to company policies and procedures related to customer service and order management.
    Uphold quality standards and service level agreements to meet or exceed customer expectations.
Qualifications
  • Bachelor's degree in management, advertising, marketing, or a related field preferred.
  • Previous experience in customer service, retail, or a related field is desirable.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in Microsoft and Google Applications
  • Willingness to work flexible hours, including evenings and weekends as needed.

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