Team Lead

2 weeks ago

Cebu City, Central Visayas, Philippines LegalMatch Full time ₱1,500,000 - ₱3,000,000 per year

As a Team Leader, you will play a critical role in growing the Appointment Setting Team by demonstrating excellence, motivating team members, and creating a supportive environment for continuous learning and open communication. You will drive initiatives, identify best practices, and leverage data to ensure exceptional outcomes and outstanding results for the team and the company.

Your responsibilities include:

  • ensuring that the team reaches their target, including doing calls if needed as well as monitoring individual performances on assigned shift
  • supervising day-to-day activities of the team, setting weekly targets, and working with team members to eliminate speed and/or delivery blockers
  • reviewing the quality of calls between our team and customers, providing feedback, and identifying areas for improvement
  • driving efforts to create the best possible customer experience while driving sales growth
  • coaching team members and providing feedback as needed
  • analyzing performance data and looking for ways to continually optimize and improve
  • implementing continuous improvement initiatives and monitoring their results
  • leading team events, including weekly planning and review, as well as ad hoc meetings
  • working with the business to regularly update the company's voice lead gen goals based on capacity as well as evolving business needs
  • reporting on team progress, identifying areas for optimization and improvement
  • participating in recruiting and relevant HR activities (performance review, giving performance callouts, and others)
Requirements
  • at least 3 years of experience in appointment setting/sales, at least 1 year of successful leadership experience required
  • proven track record of achieving and exceeding sales targets and improving team performance
  • familiarity with appointment setting and sales software (Salesforce experience is a plus)
  • advanced skills in MS Excel
  • with excellent communication and interpersonal skills
  • with solid coaching and training skills
  • willingness to go the extra mile to achieve desired outcomes
  • ability to motivate and inspire team members
  • a bachelor's degree in any relevant field

As an agile company, we'd love to work with individuals who are:

  • proactive, adaptable, and flexible
  • highly professional and collaborative
  • committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Moder Full time ₱900,000 - ₱1,200,000 per year

    The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Myglit Intelligence Full time ₱34,000 per year

    **Account: eCommerceWork set up: 100% Onsite at Cebu CityWork shift: 24x7Salary: up to 34K packageStart date: ASAP**Qualifications:• At least 2+ exp as a Team Lead in any LOBs (preferably in retail domain)• Mandatory Skills: Customer Service Helpdesk• Ensure process is executed as per the client contract• Drive performance of the team on the...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines LegalMatch Full time ₱1 - ₱2 per year

    As a Team Leader, you will play a critical role in growing the Appointment Setting Team by demonstrating excellence, motivating team members, and creating a supportive environment for continuous learning and open communication. You will drive initiatives, identify best practices, and leverage data to ensure exceptional outcomes and outstanding results for...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Cobden & Carter International Full time ₱60,000 - ₱80,000 per year

    Responsibilities:Working with a diverse range of clients on financial statement preparation, personal tax returns, company & trust returns, partnership returns, BAS preparation & Report packsEnsure our clients meet compliance and tax obligationsTax consulting & Strategic business planning.Supporting and training up-and-coming talent to develop and...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱400,000 - ₱800,000 per year

    ESSENTIAL FUNCTIONS AND BASIC DUTIES :Set clear team goals and motivate team membersHelp to setup an inspiring team environment with an open communication cultureOversee daily operations, delegating tasks and setting deadlinesIdentify training needs and provide coachingInteract with team members to receive their feedback and help resolve any...

  • CSR Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Joules to Watts Business Solutions Full time ₱2,400,000 - ₱3,600,000 per year

    About the Role:We are looking for an experienced Team Lead/Trainer to manage and develop a telesales team focused on selling hotel stay packages for U.S.-based hospitality clients. The ideal candidate has strong telesales expertise and a proven ability to train, coach, and motivate junior sales representatives to achieve targets.Key Responsibilities:Lead,...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines ContactPoint 360 Full time ₱1,200,000 - ₱2,400,000 per year

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360?At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords,...

  • WFM - Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Moder Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionModer, founded in December 2020, aims to positively impact the financial health of companies through top talent, workflow best practices, and progressive technology. Specializing in the US mortgage, insurance, and banking industries, Moder provides end-to-end or component-based outsourcing. Our team consists of experts with decades of...

  • Operations Team Lead

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱144,000 - ₱420,000 per year

    Operations Team LeadCebu City | Onsite | Shifting Schedule | Night ShiftLead with Purpose. Inspire Excellence.We're seeking a driven and experienced Team Leader to manage and empower a team of Customer Service Representatives for our Retail account. In this role, you'll oversee daily operations, coach and develop your team, and ensure top-notch service...

  • Recruiting Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines 9d779f64-8626-4bfd-be00-bd2603318b27 Full time ₱1,500,000 - ₱2,500,000 per year

    About Us:Join our World of Talent.Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionizing how organizations approach talent acquisition, AMS stands as a...