Customer Healthcare Representative

2 weeks ago

Taguig, National Capital Region, Philippines bde75dff-3139-4d16-a431-77eacc569fbc Full time ₱240,000 - ₱320,000 per year

Job Duties and Responsibilities:

  • Contact insurance companies to verify coverage status of patient benefits.
  • Files pre-authorizations for patients with insurance companies and provide follow up as needed.
  • Process supply orders.
  • Maintains accurate patient information in relevant client data management systems.
  • Provides patients with information regarding their order status, which may include: developing financial breakdowns for the patient, giving the patient estimates of costs and collecting payments for co-pays for supply orders, if applicable.
  • Gathers all necessary additional medical records as requested by insurance companies.
  • Applies knowledge of company processes and procedures to respond to incoming communication from insurance companies, patients and internal departments.
  • Performs other related duties as assigned.

Job Requirements:

Education:

  • Completed at least 2 years in College or with an Associate or Bachelor's Degree.

Work experience required:

  • Prior medical insurance authorization experience preferred.
  • One to two years data processing experience preferred.
  • One to two years customer service or provider relations experience preferred.
  • Associate degree or equivalent with a minimum of three years relevant working experience.

Technical/Functional skills:

  • Basic Excel, Word and Outlook experience required.
  • Demonstrates proficiency and accuracy using Alere Home Monitoring data management systems which are directly related to the specific job function.
  • Strong Computer/Software Skills.

Behavioral Preferences/Soft Skills:

  • Position requires heavy telephone contact with program providers and participants (up to 90%).
  • Excellent interpersonal and phone etiquette skills.
  • Ability to provide superior customer service and meet customer satisfaction expectations.
  • Detail & Team Oriented Communication & Writing Skills Organization/Time Management Skills
  • Human Relation Skills Excellent oral and written communication skills.
  • Detail oriented with a focus on exceptional customer service.
  • Excellent PC skills and organizational skills.

Job Types: Full-time, Permanent

Pay: Php25, Php28,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Experience:

  • US Healthcare: 1 year (Required)

Work Location: In person

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