Desktop Support

1 week ago

Taguig, National Capital Region, Philippines Bounty Fresh Food, Inc. Full time ₱400,000 - ₱600,000 per year

Job Summary:

Serves as a centralized point of contact for end-users seeking technical assistance. It provides first-level technical support, troubleshooting and resolving a wide range of IT issues to ensure optimal system performance and user productivity.

Duties and Responsibilities:

  • User Support: Respond promptly to user inquiries via phone, email, and ticketing systems, providing clear and concise explanations of technical issues and solutions in a user-friendly manner.
  • Ticket Management: Prioritize and manage support tickets effectively, ensuring timely resolution of urgent issues and minimizing user downtime.
  • Customer Service: Engage with users in a professional and courteous manner, fostering positive relationships and building trust. Deliver clear and concise explanations of technical issues tailoring the communication to the user's level of technical understanding. Maintain a positive and helpful attitude to support user needs effectively.
  • Service Requests: Process and fulfill service requests, such as password resets, account creation, and software installations in a timely and accurate manner.
  • Incident Resolutions: Troubleshoot and resolve a wide range of IT issues, including hardware, software and network problems. Escalate complex issues to higher-level support trams, providing clear communications and necessary information.
  • Problem Management: Identify recurring incidents, analyze roots causes, and implement preventive measures to minimize future occurrences. Analyze incident trends to identify potential system vulnerabilities or process inefficiencies.
  • Knowledge Management: Document and maintain accurate records of all interactions with users, including incident tickets and knowledge base articles.

Key Qualifications:

Education: Bachelors degree in Computer Science, Information Technology and related fields

Experience: 1-2 years experience of help desk or technical support; Experience in IT service management tools (ITSM, helpdesk software)

Special Skills:

  • Problem solving and Troubleshooting: Proven ability to quickly identify and resolve a wide range of technical issues, from simple to complex
  • Effective Communication: Excellent verbal and written communication skills to effectively interact with users, providing clear and concise explanations of technical concepts in a non-technical manner.
  • Ticketing System Proficiency: Familiarity with and proficiency in using ticketing systems like ServiceNow to efficiently manage and track support tickets.
  • Strong Attention to Detail and Multitasking: A keen eye for detail to ensure accurate documentation and effective ticket management. Ability to handle multiple tasks simultaneously and prioritize effectively to meet deadlines and service level agreements.
  • Interpersonal Skills: Strong interpersonal skills, including patience, empathy, and active listening, to build rapport with users and deliver exceptional customer service.

Certificate: ITIL, HDI Customer Service Representative (CSR), CompTIA A+

  • Desktop Support

    2 weeks ago

    Taguig, National Capital Region, Philippines Systemantech, Inc Full time ₱204,000 - ₱240,000 per year

    POSITION PRIMARY PURPOSEA Desktop Support Engineer monitors and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.JOB DESCRIPTIONResponsible in the deployment,...

  • Jr Desktop Support Engineer

    1 week ago

    Taguig, National Capital Region, Philippines Systemantech Full time ₱170,000 - ₱180,000 per year

    Job Summary:We are seeking a skilled Desktop Support Engineer to join our IT team. The role involves preparing, deploying, and maintaining desktops and laptops, providing technical support to end-users, and ensuring the smooth operation of IT systems. The ideal candidate has strong troubleshooting skills, attention to detail, and the ability to work...

  • Desktop Support Engineer

    4 days ago

    Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱300,000 per year

    URGENT HIRINGStark Asia Solutions Inc. is looking for Desktop Support EngineerOnsite Location: Ortigas, Pasig City or Taguig siteShifting: Nightshift/ShiftingQualificationswith Active Directory experience. office 365. outlook, Citrix, VPN, and Basic Network Skills.with at least 1 year of experienceGood Communication SkillsWith BPO experienceJob Type:...

  • it desktop support engineer backfill

    2 weeks ago

    Taguig, National Capital Region, Philippines AVANCE SOLUTION SYSTEM ( AVASS ) CORP. Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a Part-Time Engineer available for the following shifts:Shift 1: 6:00 AM to 3:00 PMShift 2: 10:00 AM to 7:00 PMShift 3: 1:00 PM to 10:00 PMThis is a part-time, on-call role basis.Location: McKinley, Taguig (BGC)Role: Desktop Support BackfillKey Responsibilities:Provide on-site and remote support for hardware, software, and operating...

  • Desktop Engineer POOLING

    1 week ago

    Taguig, National Capital Region, Philippines Integrated Computer Systems Inc. (ICS) Full time ₱1,200,000 - ₱2,400,000 per year

    Providing front line support for all Workplace Technologies and support requests. The Team delivers a client focused service experience in a professional and timely manner.In this role you will:Responding as first point of contact to a busy trade floor for Traders and Senior Business leaders via multiple channelsMaintaining one-to-one contact with customers...

  • IT Desk Support

    1 week ago

    Taguig, National Capital Region, Philippines ALPHA CENTURY CONSULTANCY INC. Full time ₱400,000 - ₱600,000 per year

    Key Responsibilities:Provide on-site and remote IT support for hardware and software issues, including desktops, laptops, office software, and mobile office devices.Handle software and desktop support, including installation, configuration, and maintenance of Windows/Mac/iOS/Android operating systems, office applications, and system updates such as patches,...

  • Technical Support Engineer

    14 hours ago

    Taguig, National Capital Region, Philippines Systemantech Full time ₱204,000 - ₱216,000 per year

    We are seeking a skilled Desktop Support Engineer to join our IT team. The role involves preparing, deploying, and maintaining desktops and laptops, providing technical support to end-users, and ensuring the smooth operation of IT systems. The ideal candidate has strong troubleshooting skills, attention to detail, and the ability to work effectively in a...

  • Onsite Support Engineer

    1 week ago

    Taguig, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱228,800 - ₱276,800 per year

    We are ActionLabsWe offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.With more than a decade of experience, trusted technology partners, nationwide presence, and a team...

  • IT Technical Support

    3 days ago

    Taguig, National Capital Region, Philippines Megalive Corporation Full time ₱25,000 - ₱50,000 per year

    IT Staff Advertising CompanyAs an IT Staff member in our dynamic advertising company, you will play a key role in maintaining, upgrading, and supporting all technical equipment and systems to ensure smooth and uninterrupted creative operations. You will be responsible for the setup, maintenance, and repair of desktops, laptops, and peripherals, as well as...

  • Technical Support Engineer with 1 year work experience

    1 week ago

    Taguig, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱216,000 - ₱264,000 per year

    We are ActionLabsWe offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.With more than a decade of experience, trusted technology partners, nationwide presence, and a team...