Medical Receptionist

4 hours ago

Makati City, National Capital Region, Philippines Staff Domain Inc. Full time ₱2,532,000 - ₱4,218,000 per year
Setup and Location: Work From Home
Work Schedule: 8:00 AM-5:00 PM (AEDT) | 5:00 AM-2:00 PM (PH Time)
Employment Type: Full-time

Ready to do work that actually excites you? 
We're looking for a proactive and detail-oriented Medical Receptionist to join our team. In this role, you'll be the first point of contact for patients, answering incoming calls across multiple lines, greeting visitors, and providing compassionate, high-quality customer service. You'll manage appointment bookings, monitor doctors' schedules, handle recalls, cancellations, and follow-ups, and ensure patient records, referrals, and documents are accurately maintained. You'll also check and action emails, manage correspondence, and assist the front-of-house team to keep operations efficient, responsive, and well-organised.

What You'll Do

Core Medical Receptionist Responsibilities
  • Prioritise answering phones across 15 lines, aiming to pick up within 5 rings.
  • Greet patients warmly and complete standard questions/confirmations.
  • Check and action emails, monitoring inboxes regularly.
  • Receive and process postage, including scanning and distribution.
  • Review and manage referrals.
  • Label files and documents following standard nomenclature (who, date, etc.).
  • Handle GP emails and follow-ups.
  • Provide high-quality customer service and support the front-of-house team with calls and appointment bookings with compassion and empathy.
Reception & Booking Work
  • Manage new patient entries via HotDoc and update Best Practice.
  • Check recalls and follow-ups in HotDoc.
  • Process DNA (Did Not Attend) and cancellation emails.
  • Monitor the appointment book daily.
  • Track doctors' sessions and leave.
  • Handle patient complaints professionally.
RequirementsWhat You Bring 
We're looking for someone who: 
  • Bachelor's degree in Human Resources, Psychology, Business, or a science-related field.
  • Strong computer literacy including proficiency with office software (e.g. Microsoft Office) and experience or willingness to learn medical‑practice software and appointment systems.
  • Experience with HotDoc is highly preferred.
  • Excellent verbal and written communication, interpersonal skills, empathy, and ability to interact with patients, doctors, and staff professionally.
  • Strong organisational, multitasking and time‑management skills to manage phone lines, appointments, records, emails, scheduling and admin tasks in a busy environment.
  • Basic knowledge of medical terminology and confidentiality/privacy practices to handle patient information, records, referrals and follow‑ups.
  • Customer service orientation, compassion, discretion, and professionalism, especially as a first point of contact for patients and visitors.
Benefits

Why You'll Love Working Here 

  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) 
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) 
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more 
Let's Talk 
If you're thinking, "this sounds like me," it probably is. Click apply. We can't wait to meet you.

  • Front Desk Receptionist

    2 weeks ago

    Makati City, National Capital Region, Philippines Belo Medical Group Full time ₱250,000 - ₱350,000 per year

    Join our team and be part of a brand that delivers premium aesthetic care and exceptional client experiences. We're looking for a Front Desk Receptionist (Patient Care Specialist) who can provide top-notch service, manage client schedules, and ensure smooth clinic operations with professionalism and warmth.Qualifications:Graduate of any 4-year course (or...

  • Front Desk Receptionist

    2 weeks ago

    Makati City, National Capital Region, Philippines Belo Medical Group Full time ₱240,000 - ₱420,000 per year

    Join our team and be part of a brand that delivers premium aesthetic care and exceptional client experiences. We're looking for a Front Desk Receptionist (Patient Care Specialist) who can provide top-notch service, manage client schedules, and ensure smooth clinic operations with professionalism and warmth.Qualifications:Graduate of any 4-year course (or...

  • Medical Receptionist

    3 hours ago

    Quezon City, National Capital Region, Philippines BruntWork Full time ₱250,000 - ₱500,000 per year

    This is a remote position.Schedule: Hours will be Mon-Thurs 7:00am to 6:00pm PST for a full time 40 hours per week. 1 hour unpaid break per day. Job SummaryAs a Virtual Medical Receptionist, you will be the voice of the company. Your primary responsibility is to manage all incoming phone calls with professionalism, empathy, and efficiency. You will handle a...

  • Front Desk Receptionist

    5 hours ago

    Quezon City, National Capital Region, Philippines Ysera Medical Aesthetics Inc. Full time ₱180,000 - ₱220,000 per year

    Graduate or at least college level of any Business CourseWith Pleasing Personality and Presentable AppearanceAt least 1-2 years experience as ReceptionistEXPERIENCE ON AESTHETICS CLINIC IS A PLUSKnowledgeable in Microsoft Office, Gmail & Google SheetsWilling to work at YSERA AESTHETICS CENTER - MAYON QUEZON CITYCAN START ASAPJob Type: Full-timePay: Php18,...

  • patient care officer/receptionist

    4 hours ago

    Quezon City, National Capital Region, Philippines THE OBAGI SKIN HEALTH, INC. Full time ₱180,000 - ₱250,000 per year

    About the role We are seeking a dedicated and customer-focused Patient Care Officer/Receptionist to join our team at THE OBAGI SKIN HEALTH, INC.' (HOO Dermatology). In this full-time position, you will be responsible for providing excellent customer service and serving as the first point of contact for our valued patients.What you'll be doingGreeting and...

  • Admin Specialist

    3 hours ago

    Makati City, National Capital Region, Philippines Belo Medical Group Full time ₱150,000 - ₱250,000 per year

    Position: Admin SpecialistEmployment Type: Full-TimeLocation: Medical Plaza, Makati CityWe are seeking a highly organized and detail-oriented Admin Specialist to provide comprehensive administrative support to the organization. The successful candidate will play an integral role in ensuring efficient office operations, maintaining accurate records, and...

  • Receptionist/Medical Assistant

    3 hours ago

    Quezon City, National Capital Region, Philippines Cooperative Health Management Federation Full time ₱192,000 per year

    * Bachelor's degree in any Allied Medical course;* Must be computer literate.* Detail-oriented and highly organized.*Can work in fast-paced work environment* Perform patient triaging* Taking patients vital signs and ECG* Endorsing patient to consultant on duty* Ensures accurate recording, but not limited to, patient's information, charges, and other...

  • Admin Specialist

    5 hours ago

    Makati City, National Capital Region, Philippines Belo Medical Group, Inc. Full time ₱1,000,000 - ₱2,500,000 per year

    Position:Admin SpecialistEmployment Type:Full-TimeLocation:Medical Plaza, Makati CityWe are seeking a highly organized and detail-orientedAdmin Specialistto provide comprehensive administrative support to the organization. The successful candidate will play an integral role in ensuring efficient office operations, maintaining accurate records, and...

  • Admin Officer-Nurse

    3 hours ago

    Makati City, National Capital Region, Philippines Elev8 Holdings, Inc. Full time ₱60,000 - ₱120,000 per year

    The Admin Officer - Nurse plays a dual role in providing both administrative and clinical support within the organizational. This position combines the responsibilities of a front-desk receptionist with the clinical expertise of a registered nurse, ensuring efficient patient flow and high-quality patient care.Duties and Responsibilities:Clinical...

  • Admin Officer-Nurse

    5 hours ago

    Makati City, National Capital Region, Philippines Elev8 Holdings Inc. Full time ₱250,000 - ₱420,000 per year

    The Admin Officer - Nurse plays a dual role in providing both administrative and clinical support within the healthcare facility. This position combines the responsibilities of a front-desk receptionist with the clinical expertise of a registered nurse, ensuring efficient patient flow and high-quality patient care.Duties and Responsibilities:Clinical...