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Medical Receptionist

2 weeks ago

Makati City, National Capital Region, Philippines Staff Domain Inc. Full time
Setup and Location: Work From Home
Work Schedule: 8:00 AM-5:00 PM (AEDT) | 5:00 AM-2:00 PM (PH Time)
Employment Type: Full-time

Ready to do work that actually excites you? 
We're looking for a proactive and detail-oriented Medical Receptionist to join our team. In this role, you'll be the first point of contact for patients, answering incoming calls across multiple lines, greeting visitors, and providing compassionate, high-quality customer service. You'll manage appointment bookings, monitor doctors' schedules, handle recalls, cancellations, and follow-ups, and ensure patient records, referrals, and documents are accurately maintained. You'll also check and action emails, manage correspondence, and assist the front-of-house team to keep operations efficient, responsive, and well-organised.

What You'll Do

Core Medical Receptionist Responsibilities
  • Prioritise answering phones across 15 lines, aiming to pick up within 5 rings.
  • Greet patients warmly and complete standard questions/confirmations.
  • Check and action emails, monitoring inboxes regularly.
  • Receive and process postage, including scanning and distribution.
  • Review and manage referrals.
  • Label files and documents following standard nomenclature (who, date, etc.).
  • Handle GP emails and follow-ups.
  • Provide high-quality customer service and support the front-of-house team with calls and appointment bookings with compassion and empathy.
Reception & Booking Work
  • Manage new patient entries via HotDoc and update Best Practice.
  • Check recalls and follow-ups in HotDoc.
  • Process DNA (Did Not Attend) and cancellation emails.
  • Monitor the appointment book daily.
  • Track doctors' sessions and leave.
  • Handle patient complaints professionally.
RequirementsWhat You Bring 
We're looking for someone who: 
  • Bachelor's degree in Human Resources, Psychology, Business, or a science-related field.
  • Strong computer literacy including proficiency with office software (e.g. Microsoft Office) and experience or willingness to learn medical‑practice software and appointment systems.
  • Experience with HotDoc is highly preferred.
  • Excellent verbal and written communication, interpersonal skills, empathy, and ability to interact with patients, doctors, and staff professionally.
  • Strong organisational, multitasking and time‑management skills to manage phone lines, appointments, records, emails, scheduling and admin tasks in a busy environment.
  • Basic knowledge of medical terminology and confidentiality/privacy practices to handle patient information, records, referrals and follow‑ups.
  • Customer service orientation, compassion, discretion, and professionalism, especially as a first point of contact for patients and visitors.
Benefits

Why You'll Love Working Here 

  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) 
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) 
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more 
Let's Talk 
If you're thinking, "this sounds like me," it probably is. Click apply. We can't wait to meet you.