Healthcare Receptionist
3 hours ago
This is a remote position.
Part-time 1 Mon.Tues, Wed,Thurs, Sat and Sun5pm - 9pm PST 24 hours a week
Part-time 2
Wed 2:30pm - 9:00 pm (30 minute break)
Sat and Sun 8am - 5pm (30 minute break)
PST
Job Description: You'll be the professional voice of a premium medical practice during the critical hours when patients need support most. This role offers the unique opportunity to represent a luxury healthcare brand, providing exceptional service to discerning patients during after-hours and weekends when immediate, professional response makes all the difference. You'll play a vital role in maintaining the practice's reputation for excellence while potentially expanding your responsibilities as you demonstrate success.
Responsibilities:
- Answer incoming patient calls during after-hours and weekend periods with exceptional professionalism
- Provide concierge-level customer service that matches the practice's luxury brand standards
- Handle patient inquiries, concerns, and escalations with care and medical sensitivity
- Respond promptly to leads and inquiries that come in during off-hours
- Maintain HIPAA compliance in all patient interactions and data handling
- Document calls and patient information accurately in practice systems
- Escalate urgent medical situations appropriately to on-call providers
- Build patient confidence and trust through knowledgeable, compassionate communication
Requirements:
- Strong healthcare or medical background with understanding of medical terminology
- Excellent customer service skills with experience serving demanding, high-expectation clients
- HIPAA certification and thorough understanding of patient privacy requirements
- Professional phone manner and communication skills suitable for luxury service environment
- Experience with patient intake, scheduling, or medical reception preferred
- Bonus if you have ophthalmology, LASIK, or surgical practice experience
- It helps if you're comfortable working Pacific Time after-hours and weekend schedules
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