Customer Service Representative

• Salary: PHP PHP42000 per month + Day 1 HMO, Day Shift, Weekends Off
• Type: Full Time
• Region: International
• Town/City: Mandaluyong, National Capital Region
• Posted: 02/12/2025
• Reference: JOB _

Job Description
Customer Support Excellence for Leading Automotive Services
The automotive industry thrives on timely assistance, accurate information, and reliable service coordination. This role places you at the center of dealership support-helping customers schedule service appointments, coordinate vehicle needs, and receive clear, dependable updates. You'll be part of a team known for strengthening customer relationships across global automotive operations, where every conversation contributes to smoother service workflows and higher customer satisfaction.

*Job Description
As a
Customer Service Representative for an automotive account*
, you will handle inbound and outbound calls related to dealership services, vehicle appointments, and customer inquiries. You'll book service schedules, document interactions accurately in the CRM, communicate clearly with customers, and support operational needs across multiple dealership locations. Your role reinforces customer trust, enhances service efficiency, and ensures a consistent experience across automotive service channels.

*Job Overview*
Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Onsite, Ortigas

Salary: PHP 35,000 to PHP 42,000

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3-5 years of Customer Service experience, with required experience supporting an automotive dealership or automotive service department
• Able to work independently and collaborate effectively with a remote onshore team
• Experienced in handling both inbound and outbound customer inquiries
• Skilled in complaint resolution, problem-solving, and customer escalation handling
• Familiarity with appointment scheduling systems and service workflow processes
• Direct experience in a Service Department of an automotive dealership (e.g., Autohub Group, AC Motors) OR
• Customer service experience in a BPO supporting automotive dealership accounts (e.g., Ford, Mitsubishi, Toyota, Honda, Mercedes, BMW, Lexus)

Additional Relevant Experience (Highly Advantageous)

• Customer service roles in large, service-driven organizations such as:
• Hospitality: Hilton, Marriott Hotels
• Airlines: Qantas, Singapore Airlines, Emirates
• Travel: Booking divisions (e.g., VISA, American Express Travel)

Skill-set:

• Excellent phone manner and communication skills
• Empathetic, courteous, and professional
• Proficient in English (spoken and written)
• Observant of data privacy standards
• Detail-oriented, adaptable, and teachable
• Strong with computers and CRM tools

Your Daily Tasks

• Manage inbound calls and chats for automotive dealerships
• Handle service appointment bookings (New Booking, Rescheduling, Cancellations, and Re-booking)
• Perform outbound calls for reminders, confirmations, and follow-ups
• Conduct customer satisfaction check-ins and other outbound contact
• Maintain CRM data accuracy and complete system updates as needed

Welcome to Emapta Philippines
Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024,
Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now
and be part of the
#EmaptaEra
Apply for this job