Customer Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines IGT Solutions Full time ₱500,000 - ₱1,000,000 per year

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Shaw, Mandaluyong, Metro Manila.

What you'll be doing

  • Assisting customers with hotel booking inquiries, modifications, and cancellations
  • Providing detailed information about hotel amenities, rates, and availability
  • Resolving customer issues and complaints in a professional and timely manner
  • Maintaining accurate records and documentation of all customer interactions
  • Collaborating with the wider team to ensure seamless customer service delivery
  • Adhering to company policies and procedures to deliver a consistent customer experience

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
  • Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
  • Ability to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude
  • At least a high school graduate with 6 months of solid Customer Service experience (not necessarily BPO).

What we offer

At IGT Technologies Philippines, Inc., we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including

  • Comprehensive health insurance coverage
  • Generous paid time off and holiday allowance
  • Opportunities for career development and advancement

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