Customer Support Specialist
4 days ago
IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Shaw, Mandaluyong, Metro Manila.
What you'll be doing
- Assisting customers with hotel booking inquiries, modifications, and cancellations
- Providing detailed information about hotel amenities, rates, and availability
- Resolving customer issues and complaints in a professional and timely manner
- Maintaining accurate records and documentation of all customer interactions
- Collaborating with the wider team to ensure seamless customer service delivery
- Adhering to company policies and procedures to deliver a consistent customer experience
What we're looking for
- Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
- Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
- Ability to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude
- At least a high school graduate with 6 months of solid Customer Service experience (not necessarily BPO).
What we offer
At IGT Technologies Philippines, Inc., we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including
- Comprehensive health insurance coverage
- Generous paid time off and holiday allowance
- Opportunities for career development and advancement
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