Customer Service Representative

1 day ago

Mandaluyong City, National Capital Region, Philippines IGT Solutions Full time ₱200,000 - ₱250,000 per year

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Shaw, Mandaluyong, Metro Manila.

What you'll be doing

  • Assisting customers with hotel booking inquiries, modifications, and cancellations
  • Providing detailed information about hotel amenities, rates, and availability
  • Resolving customer issues and complaints in a professional and timely manner
  • Maintaining accurate records and documentation of all customer interactions
  • Collaborating with the wider team to ensure seamless customer service delivery
  • Adhering to company policies and procedures to deliver a consistent customer experience

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
  • Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
  • Ability to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude
  • At least a high school graduate with 12 months of solid Customer Service experience (not necessarily BPO).

What we offer


• Life Insurance & HMO on Day 1


• Competitive salary and incentives


• Convertible Leave Credits


• Holiday and Overtime Pay


• Non-toxic and stable account


• Friendly environment


• Express Virtual Application Process


• Career Advancement Opportunities


• Be part of one of the largest travel companies in the world

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