Accounts Payable and Accounts Receivable Process Lead

2 weeks ago

Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱900,000 - ₱1,200,000 per year

Employment Type: Full Time

Location: McKinley Hill, Taguig

Work Set-Up: Onsite

Schedule: 8:00 AM - 5:00 PM / 8:30 AM - 5:30 PM (Dayshift)

The main role of the Process Lead for Finance is to achieve targets through timely and accurate delivery of financial-related tasks, processes, and reports.

Essential duties

People Management

·       Supervise the team in terms of schedule adherence and completion of tasks.

·       Provide training and knowledge sharing to the team and new hires if required.

·       Monitor KPIs and SLAs of the team and identify areas of opportunities and improvement for best quality of service delivery

·       Keep all process, flow and work instruction up to date and well documented as agreed with the team's regional counterpart.

·       Assess team's daily workload and recommend workforce utilization / resource strategies as needed

Operational

·       Assist with issue resolution and ensure that any unresolved issues are escalated within agreed timeframes.

·       Overseeing the timely and accurate processing of invoices, payments, collections, assets and others.

·       Respond and resolve all customer issues and enquiries within the agreed SLA time frames;

·       Process any credit memos, raising or amendment of invoices for customers within agreed SLA time frames;

·       Liaise with relevant key stakeholders to ensure accurate customer data are recorded to meet customer requirements

·       Obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.

·       To use critical thinking in terms of resolving issues and escalations

·       Identify prioritization in day-to-day transactional activities

Qualifications

·       Bachelor's / College Degree in finance or any related discipline

·       At least 5 years of working experience in the related field and 2 years experience in leading a team

·       Excellent system and process knowledge

·       Excellent customer service and communications skills

·       High level of accuracy, superior attention to detail and a strong work ethic

·       Intermediate MS Excel skills; able to confidently use and manipulate VLookUp formula

·       Excellent time management and prioritisation skills

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