
Accounts Payable and Accounts Receivable Process Lead
2 weeks ago
Employment Type: Full Time
Location: McKinley Hill, Taguig
Work Set-Up: Onsite
Schedule: 8:00 AM - 5:00 PM / 8:30 AM - 5:30 PM (Dayshift)
The main role of the Process Lead for Finance is to achieve targets through timely and accurate delivery of financial-related tasks, processes, and reports.
Essential duties
People Management
· Supervise the team in terms of schedule adherence and completion of tasks.
· Provide training and knowledge sharing to the team and new hires if required.
· Monitor KPIs and SLAs of the team and identify areas of opportunities and improvement for best quality of service delivery
· Keep all process, flow and work instruction up to date and well documented as agreed with the team's regional counterpart.
· Assess team's daily workload and recommend workforce utilization / resource strategies as needed
Operational
· Assist with issue resolution and ensure that any unresolved issues are escalated within agreed timeframes.
· Overseeing the timely and accurate processing of invoices, payments, collections, assets and others.
· Respond and resolve all customer issues and enquiries within the agreed SLA time frames;
· Process any credit memos, raising or amendment of invoices for customers within agreed SLA time frames;
· Liaise with relevant key stakeholders to ensure accurate customer data are recorded to meet customer requirements
· Obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.
· To use critical thinking in terms of resolving issues and escalations
· Identify prioritization in day-to-day transactional activities
Qualifications
· Bachelor's / College Degree in finance or any related discipline
· At least 5 years of working experience in the related field and 2 years experience in leading a team
· Excellent system and process knowledge
· Excellent customer service and communications skills
· High level of accuracy, superior attention to detail and a strong work ethic
· Intermediate MS Excel skills; able to confidently use and manipulate VLookUp formula
· Excellent time management and prioritisation skills
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