Customer Service Supervisor

2 days ago

Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱1,200,000 - ₱1,800,000 per year

Looking to level up your leadership career in a company that's fast-growing, dynamic, and shaping the future of customer service in financial services?

Moder Solutions Inc. is searching for a passionate, results-driven Customer Experience Supervisor to lead a team of talented mortgage analysts supporting U.S. residential mortgage accounts.


What's In It For You?
  • ₱35,000–₱45,000 monthly salary
  • ₱30,000 sign-on bonus
  • HMO with 1 free dependent
  • Life insurance
  • Free onsite parking
  • Career growth in a thriving, supportive environment

Your Role: What You'll Be Doing

As a Customer Experience Supervisor, you'll:

  • Lead a team of 12–20 mortgage analysts handling U.S. client accounts
  • Monitor team KPIs, service levels, and overall performance
  • Coach, mentor, and conduct regular performance reviews
  • Drive improvements through process collaboration with internal teams
  • Foster a high-energy, engaging team culture rooted in accountability and recognition

What You'll Bring
  • 2–3 years in customer service or BPO/contact center operations
  • 1–2 years in a leadership role (Supervisor, Team Lead, etc.)
  • Experience in banking, lending, or mortgage servicing is a big plus
  • Strong leadership, communication, and Microsoft Office skills
  • Bachelor's degree preferred (not required)
  • Willingness to work onsite in Cebu City (JDN IT Square or 1Nito Tower)

Work Setup
  • Full-time, onsite role
  • Locations: JDN IT Square and 1Nito Tower, Cebu City

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