Customer Service Officer

2 weeks ago

Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time $104,000 - $130,878 per year

The Customer Interaction Officer – Cebu is responsible for managing customer communications across calls, chats, and emails. This role ensures client inquiries are addressed promptly, issues are resolved effectively, and positive relationships are maintained. The officer plays a key role in delivering excellent service, enhancing customer satisfaction, and supporting overall business growth.

Key Responsibilities:

  • Handle and resolve customer inquiries with professionalism.
  • Provide accurate information about products and services.
  • Document interactions and escalate complex concerns when necessary.
  • Build rapport and maintain positive client relationships.
  • Collaborate with team members to improve customer experience.

Qualifications:

  • At least high school graduate; college level preferred.
  • Strong communication and problem-solving skills.
  • Ability to multitask in a fast-paced environment.
  • Customer service or BPO experience is an advantage.

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