Customer Service – Back Office

5 days ago


Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time

The Customer Service – Back Office role focuses on providing essential administrative and support functions that ensure smooth operations and efficient customer service delivery. Employees in this position handle data entry, documentation, and transaction processing while maintaining accurate customer records. They also coordinate with the front-line support team to resolve inquiries, verify information, and ensure that customer issues are addressed promptly and accurately. Attention to detail, strong organizational skills, and proficiency in office software are key to performing well in this role.

In addition to administrative duties, back-office customer service staff contribute to process improvement by identifying common issues and suggesting operational solutions. They may assist in preparing reports, managing correspondence, and updating databases to support company goals. By ensuring accuracy and efficiency in back-end operations, they play a vital part in maintaining customer satisfaction and supporting the overall performance of the service team.


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