
Customer Service Representative
4 days ago
Location:
8/F Park Central Bldg, Jose Maria del Mar St., IT Park, Apas, Lahug, Cebu City 6000
Employment Type:
Full-time
Schedule:
Office-based, aligned with
US time zones (PST–EST)
About the Role
We are seeking a proactive and customer-focused
Customer Service Representative
to join our office-based team in Cebu. In this role, you will handle inbound calls from clients in the
home services industry
, including
Appliance Repair, Plumbing, Electrical, and HVAC
. Your primary responsibility will be to deliver excellent customer support, resolve inquiries effectively, and ensure clients receive the assistance they need in a timely and professional manner.
Key Responsibilities
- Answer inbound customer calls promptly and professionally.
- Handle service inquiries, schedule appointments, and provide accurate information to clients.
- Act as the first point of contact for customers across multiple trades (Appliance Repair, Plumbing, Electrical, HVAC, etc.).
- Record and update customer information in the CRM system accurately.
- Escalate issues or urgent service requests to the appropriate teams.
- Maintain a high standard of professionalism, empathy, and problem-solving in every interaction.
- Meet performance metrics, including call handling time, customer satisfaction, and resolution rates.
Requirements
- Previous experience in
customer service, call center, or dispatcher roles
(home services industry experience is a plus). - Strong communication skills in English (both verbal and written).
- Ability to handle high call volumes with efficiency and professionalism.
- Comfortable working in a fast-paced environment and resolving issues under pressure.
- Tech-savvy with the ability to use CRM systems and call-handling tools.
- Flexibility to work
US-based hours (PST–EST)
. - Willingness to work on-site in our
Cebu office
.
Preferred Qualifications
- Experience supporting
home services trades
(Appliance Repair, Plumbing, Electrical, HVAC). - Familiarity with scheduling software or field service management systems.
- Strong conflict resolution and active listening skills.
What We Offer
- Office-based role in a prime IT Park location.
- Opportunity to work with a growing network of home service providers.
- Training and support to help you succeed in your role.
- Competitive compensation based on experience and performance.
-
Customer Service Representative
4 days ago
Cebu City, Central Visayas, Philippines Trinity WFS Full time ₱240,000 - ₱360,000 per yearTrinity WFS is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱20,000 - ₱30,000 per month We're Hiring: Customer Service Representatives – Non-VoiceLooking to start or grow your career in the...
-
Customer Service Representative
2 weeks ago
Cebu City, Central Visayas, Philippines PMConsulting Full time ₱360,000 per yearWe are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our pioneer account team. The CSR will be responsible for assisting customers with their needs. The ideal candidate must possess excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer...
-
Customer Service Representative
4 days ago
Cebu City, Central Visayas, Philippines Supporting Enterprises Full time ₱200,000 - ₱240,000 per yearNight Shift | P20, ,000 per monthTotal vacancies for this job title: 2Location:9th Floor, MSY Tower, Cebu Business Park, Cebu CityJob Type: Full-TimeJob Purpose:Join our team as a Customer Service Representative and be the voice of excellence If you're passionate about delivering top-notch service and solving customer needs, we want YOUQualifications:At...
-
Customer Service Representative
2 weeks ago
Cebu City, Central Visayas, Philippines CallTek Full timeStaff4Me is currently looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers. This is a great opportunity to assist our diverse customer base in a professional and...
-
Customer Service Representative
2 weeks ago
Cebu City, Central Visayas, Philippines STACKph EOR Full timeOverviewNOW HIRING: Customer Service Representative (Telco Account)Virtual Process Only | No Onsite RequirementSalary Offer: Up to PHP 27,000We are urgently hiring Customer Service Representatives for a Telco Account. No need to attend onsite interviews or report to the office — everything is done virtually.What We OfferSalary package up to PHP 27,000No...
-
Customer Service Representative
2 days ago
Cebu City, Central Visayas, Philippines AI MANPOWER SERVICES INC Full time ₱27,000 - ₱81,000 per yearCustomer Service Representative – Cebu IT Park (Pioneer Account)Location: Cebu IT ParkHiring Process: VirtualSalary Package: Up to ₱27,000 + ₱15,000 Sign-On BonusAbout the Role:We are hiring Customer Service Representatives for a pioneer account. Join our growing team and build your career in a supportive environment.Qualifications:Open for applicants...
-
Customer Service Representative
4 weeks ago
Cebu City, Central Visayas, Philippines Cognizant Full timeCustomer Service Representative (CSR) Rider Support Account | CebuJoin to apply for the Customer Service Representative (CSR) Rider Support Account | Cebu role at Cognizant.Cognizant is hiring for a CSR Rider Support Account in Cebu. This role requires on-site work at Skyrise 4A, Cebu, and willingness to work a shifting schedule.QualificationsCompleted at...
-
Customer Service Representative
4 days ago
Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per yearTalent Outsourcing Channel Solutions is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Evening, MorningTuesday: Evening, MorningWednesday: Evening, MorningThursday: Evening, MorningFriday: Evening, MorningSaturday: Evening,...
-
Customer Service Representative
4 days ago
Cebu City, Central Visayas, Philippines GDV BUSINESS SERVICES CO. Full time ₱900,000 - ₱1,200,000 per yearAbout the roleWe are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team at GDV BUSINESS SERVICES CO.'. As a Customer Service Representative, you will be responsible for providing outstanding support to our customers through various communication channels, including phone, email, and chat. This is a full-time...
-
Customer Service Representative
4 days ago
Cebu City, Central Visayas, Philippines Tech Mahindra Full time ₱226,000 - ₱229,000 per yearTech Mahindra is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱18,500 - ₱19,500 per monthJob descriptionJoin Tech Mahindra as a Customer Service Representative for our...