Customer Service Representative

5 days ago

Cebu City, Central Visayas, Philippines A Hiring Group Full time ₱150,000 - ₱250,000 per year

Location:
8/F Park Central Bldg, Jose Maria del Mar St., IT Park, Apas, Lahug, Cebu City 6000

Employment Type:
Full-time

Schedule:
Office-based, aligned with
US time zones (PST–EST)

About the Role

We are seeking a proactive and customer-focused
Customer Service Representative
to join our office-based team in Cebu. In this role, you will handle inbound calls from clients in the
home services industry
, including
Appliance Repair, Plumbing, Electrical, and HVAC
. Your primary responsibility will be to deliver excellent customer support, resolve inquiries effectively, and ensure clients receive the assistance they need in a timely and professional manner.

Key Responsibilities

  • Answer inbound customer calls promptly and professionally.
  • Handle service inquiries, schedule appointments, and provide accurate information to clients.
  • Act as the first point of contact for customers across multiple trades (Appliance Repair, Plumbing, Electrical, HVAC, etc.).
  • Record and update customer information in the CRM system accurately.
  • Escalate issues or urgent service requests to the appropriate teams.
  • Maintain a high standard of professionalism, empathy, and problem-solving in every interaction.
  • Meet performance metrics, including call handling time, customer satisfaction, and resolution rates.

Requirements

  • Previous experience in
    customer service, call center, or dispatcher roles
    (home services industry experience is a plus).
  • Strong communication skills in English (both verbal and written).
  • Ability to handle high call volumes with efficiency and professionalism.
  • Comfortable working in a fast-paced environment and resolving issues under pressure.
  • Tech-savvy with the ability to use CRM systems and call-handling tools.
  • Flexibility to work
    US-based hours (PST–EST)
    .
  • Willingness to work on-site in our
    Cebu office
    .

Preferred Qualifications

  • Experience supporting
    home services trades
    (Appliance Repair, Plumbing, Electrical, HVAC).
  • Familiarity with scheduling software or field service management systems.
  • Strong conflict resolution and active listening skills.

What We Offer

  • Office-based role in a prime IT Park location.
  • Opportunity to work with a growing network of home service providers.
  • Training and support to help you succeed in your role.
  • Competitive compensation based on experience and performance.

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