Account Operations Manager

4 days ago


Philippines Staffing for Doctors Full time ₱600,000 - ₱1,200,000 per year

The AOM acts as the primary point of contact for assigned enterprise clients (10+ VAs per client) and ensures smooth coordination between clients, virtual assistants, and the company. Responsible for operational oversight, performance monitoring, and client satisfaction. 

Key Responsibilities: 

  • Manage up to 5 enterprise clients with 10+ VAs each 
  • Act as the main point of contact between client and VAs 
  • Monitor VA productivity and resolve escalations 
  • Work closely with CSM to execute growth and retention strategies

Qualifications: 

  • Proven experience in account management or operations 
  • Strong client communication and problem-solving skills 
  • Ability to handle multiple accounts simultaneously
  • Background in managing virtual teams 

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