Operations Manager

3 weeks ago


Philippines Buscojobs Full time

Operations Manager — Caring-One (Iloilo, Philippines)

The Operations Manager (Nurse) will oversee the daily operations of Caring-One's healthcare-focused BPO site. This role requires a licensed nurse with strong management experience who can ensure the delivery of excellent patient-centered service, compliance with healthcare standards, and operational efficiency. The Operations Manager will lead, coach, and develop teams to meet client expectations while upholding Caring-One's "People First" philosophy.

Responsibilities

  • Oversee day-to-day call center operations to ensure client SLAs and KPIs are consistently achieved.
  • Manage scheduling, workload distribution, and real-time monitoring of team performance.
  • Ensure alignment between client requirements, regulatory standards, and company policies.
  • Collaborate with HR, Quality Assurance, and Training to maintain operational excellence.
  • Act as the clinical authority to ensure healthcare-related calls and documentation meet nursing and compliance standards.
  • Provide clinical guidance to agents handling patient interactions, ensuring accuracy and empathy in communication.
  • Oversee compliance with HIPAA (if applicable), DOH, and occupational health and safety standards.
  • Review and validate healthcare-related processes to maintain service accuracy and patient confidentiality.
  • Lead, coach, and mentor Team Leaders and front-line staff to achieve high performance and professional growth.
  • Promote a positive and people-first workplace culture that balances accountability with employee engagement.
  • Manage performance reviews, corrective actions, and recognition programs.
  • Foster teamwork and collaboration across all departments.
  • Act as the primary operations contact for clients, addressing concerns and aligning processes with expectations.
  • Provide regular business reviews, performance reports, and strategic updates to clients and senior management.
  • Partner with clients to identify opportunities for service improvement and growth.
  • Monitor operational metrics, identify gaps, and implement corrective action plans.
  • Lead process improvement initiatives to enhance efficiency and service delivery.
  • Stay updated with BPO trends, healthcare regulations, and call center technologies to drive innovation.

Qualifications

  • Bachelor of Science in Nursing (BSN) required. Licensed nurse in the Philippines.
  • Minimum of 5 years of nursing experience, preferably with exposure to healthcare BPO, patient care coordination, or case management.
  • At least 3 years of management experience in a BPO, healthcare, or call center setting.
  • Strong leadership, coaching, and team management skills.
  • Excellent communication and interpersonal skills.
  • Strong knowledge of healthcare standards, HIPAA, privacy regulations, and other compliance practices.
  • Analytical and problem-solving abilities with experience in KPI/SLA management.
  • Ability to thrive in a fast-paced, people-driven environment.

Working Conditions

  • Site-based position at Caring-One Iloilo Call Center Services, aligned to U.S. healthcare client operations (night shift).
  • Requires extended or flexible hours to address operational demands, client escalations, or critical service issues.
  • Fast-paced, high-performance environment balancing healthcare compliance with BPO efficiency.
  • Reports to the President and General Manager with regular updates and strategic input.
  • Will collaborate with cross-functional teams (HR, Finance, Training, QA) and external stakeholders (clients, auditors, regulators).

Note: This description reflects one of several postings in this listing. EEO statements and compliance information remain in scope as applicable to Caring-One and related roles.

#J-18808-Ljbffr

  • , , Philippines Shell Business Operations Full time

    What’s the role As Payroll Accounting Analyst, you will have a thorough understanding of the End-to-End Shell Pay People Process, using the HR and Financial Systems that are fundamental to ensure accounting is correct and controls are operated effectively. This role will also ensure compliance to Data Privacy as PA deals with Employee Confidential...


  • , , Philippines Shell Business Operations Full time

    Overview Make a real impact in Shell’s financial control landscape by supporting driving SOX testing for Group Reporting and complex accounting areas. Join a team where your expertise drives assurance and quality across global processes. Responsibilities Support the CTE Manager in ensuring Group Reporting financial controls are tested for design and...

  • KYC Junior Analyst

    3 weeks ago


    , , Philippines Shell Business Operations Full time

    Overview Reporting to the Financial Crime Screening Team Lead, the FC Screening Analyst is part of the Financial Crime Operations team within the Global Financial Crime team. The team undertakes Counterparty Screening – the checking of potentially adverse information relating to a counterparty which may impact our willingness to transact with them. This...

  • Senior Analyst

    3 weeks ago


    , , Philippines Shell Business Operations Full time

    Overview Job Description: What’s the role The purpose of this position is for the incumbent to play a key role in GSR Manila’s change journey in continuing the process’ transformation to a trail blazer for how Finance and the Business work together to deliver end to end value. Responsibilities What you’ll be doing The analyst is expected to deliver...

  • Operations Manager

    5 days ago


    Philippines Rapid Screening Full time ₱420,000 - ₱540,000 per year

    Operations ManagerAbout Our ClientOur client is a top Australian commercial property management company, focused on high-return property acquisitions and development. They work with a range of commercial properties including shopping centers, industrial warehouses, medical centers, and childcare centers.Role OverviewWe are looking for an experienced...

  • Operations Manager

    2 weeks ago


    , , Philippines EcoSecurities Group Full time

    This is a unique opportunity to lead the operational and logistical aspects of a large-scale, nature-based reforestation project in the Philippines. The Operations Manager will be responsible for the efficient and effective coordination of project activities, ensuring that operational, financial, and human resources are managed to meet project goals and...

  • Operations Manager

    1 week ago


    , , Philippines Hammerjack Pty Ltd Full time

    Overview FREE MEALS AND SNACKS ON US! Cut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treats! #WeAreTGT: Great Place to Work Certified Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance Rewards & Recognition: 24 PTOs (with conversion),...

  • Operations Manager

    5 days ago


    Philippines OutSta Full time ₱400,000 - ₱480,000 per year

    We are seeking an experienced Operations Manager / Booking Manager to oversee the daily operations of our short-term rental properties. The ideal candidate will have a strong background in managing bookings through platforms such as Airbnb, , and VRBO. This role requires exceptional communication skills to effectively engage with guests and ensure a seamless...

  • Operations Manager

    2 weeks ago


    Philippines YOUMNA Full time $15,000 - $115,000 per year

    Company: YOUMNASector: Remote Executive Assistance | Delegation-as-a-ServiceStage: Early-Stage | High-Growth | Remote-First (Dubai-based HQ)YOUMNA is a Dubai-based remote delegation service helping top MENA founders & VCs reclaim their time by matching them with tech-savvy, Arabic-speaking, Middle East-based executive assistants.Role: Operations ManagerThis...

  • Operations Manager

    3 weeks ago


    , Laguna, Philippines Co Ban Kiat Hardware Inc. Full time

    Overview Operations Managers oversee the daily operations of a business to ensure efficiency, productivity, and compliance. Responsibilities Develop and implement operational policies and procedures. Formulate strategic and operational objectives. Align operations with company goals and market trends. Supervise, train, and evaluate staff performance. Manage...