Admissions Supervisor
6 days ago
The Admissions Supervisor is responsible for overseeing the daily operations of the admissions team, ensuring efficient, accurate, and customer-focused processing of applications and/or admissions-related services. This role supports the strategic goals of the department by supervising staff, improving workflow processes, and maintaining compliance with institutional and regulatory requirements.
Key Responsibilities
● Supervise daily operations of the admissions team, including training, scheduling, and
performance monitoring.
● Ensure timely and accurate processing of student or patient applications, admissions
documentation, and data entry.
● Provide leadership and support to staff to ensure high levels of customer service.
● Monitor and evaluate admission trends and key performance indicators (KPIs), recommending
process improvements.
● Resolve escalated inquiries or complaints from applicants, families, or partnering departments.
● Collaborate with other departments (e.g., Marketing, Registrar, Academic. Finance, Guidance and
Office of Student Affairs) to ensure a seamless admissions experience.
● Maintain up-to-date knowledge of institutional admissions policies, eligibility requirements, and
regulatory compliance.
● Assist in the development and implementation of policies, procedures, and training programs.
● Prepare regular reports for senior leadership and participate in departmental planning initiatives.
Qualifications
● Education Bachelor's degree in Business Administration, Education, or a related field (required).
● Experience:
○ 2+ years of experience in admissions or a related field.
○ 1+ years of supervisory or team lead experience preferred.
● Skills:
○ Strong leadership and organizational skills
○ Excellent verbal and written communication
○ Ability to multitask and prioritize in a fast-paced environment
○ Proficiency in Microsoft Office Suite and admissions or CRM systems.
○ Knowledge of regulatory standards and best practices
Working Conditions
● Office environment; may require occasional evening or weekend hours.
● Ability to sit or stand for extended periods.
● Some travel may be required for training or recruitment events.
Job Type: Full-time
Work Location: In person
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