Non-Voice Account

2 weeks ago

Taguig, National Capital Region, Philippines First Source Solutions Limited Full time ₱20,000 - ₱25,000 per year

We're Looking for Non-Voice Account Representatives

Location: McKinley Hills, Taguig

Employment Type: Full-Time

Work Setup: [Onsite/Non-Voice Account]

Schedule: Shifting Schedule / AU Shift (depending on company schedule)

Key Responsibilities:

  • Respond to customer inquiries via chat and email in a professional and timely manner

  • Process and verify patient information, insurance details, and healthcare documents - Assist with online appointment scheduling, billing questions, and service navigation

  • Maintain accurate case documentation for all interactions - Ensure compliance with AU healthcare standards, privacy laws, and company policies

  • Collaborate with internal teams to resolve customer concerns efficiently

  • Deliver excellent customer service while meeting quality and performance metrics

Qualifications:

  • Freshers or No BPO Experience with Strong Communication and Writing skills are Open to Apply

  • At least 6 months – 1 year of BPO experience (preferably non-voice or healthcare support)

  • Strong written communication skills and attention to detail

  • Familiarity with Australian healthcare terminology and processes is an advantage - Ability to handle sensitive and confidential medical information

  • Good problem-solving and multitasking abilities

  • Proficiency in computer applications and typing skills - Willing to work in AU shifts and adapt to operational requirements

What We Offer:

  • Php 20,000 Yearly Loyalty Bonus

  • Salary Package up to Php 25,000+ based on your experience and skills

  • 13th Month Pay and Other Performance Based Bonuses

  • Day 1 HMO

  • Paid training with support from healthcare industry experts

  • Career advancement opportunities

  • Inclusive, collaborative, and supportive work environment

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