CLIENT SUPPORT SPECIALIST

6 days ago

Taguig, National Capital Region, Philippines Aickman and Greene Consultant's Corporation Full time

The Daily Activities:

  • Deliver exceptional customer service to account holders in the US and Canada.
  • Respond promptly to inquiries across multiple channels, focusing on inbound calls and emails (live chat and social support upcoming).
  • Guide customers through order-taking, troubleshooting, and navigating company websites.
  • Review client accounts and provide updates on orders, subscriptions, shipping, refunds, and other account matters.
  • De-escalate client concerns and provide additional support as needed.
  • Participate in assigned projects (e.g., call-out campaigns, subscription retention, new product launch support).
  • Ensure customer satisfaction through proactive, positive engagement while upholding company's mission to help people Feel Great and Make Life Better.

The Must-Haves:

  • At least 1 year of relevant experience in client support or a related field.
  • A college degree in Business Administration, Marketing, Health Sciences, or other relevant courses.
  • Strong English communication skills (verbal and written).
  • Tech-savvy; proficient in MS Office, G Suite, and CS platforms (e.g., RingCX, Slack).
  • Flexibility to work on-site, during night shifts, rotating schedules, weekends, and holidays (PH & US).
  • Willingness to extend hours during month-end closing (with paid overtime).
  • Consistent and reliable attendance; strong commitment to punctuality and schedule adherence.
  • A proactive, collaborative team player.
  • Highly organized, detail-oriented, and capable of handling multiple tasks efficiently.
  • Strong dedication to delivering exceptional customer service.
  • Availability to start immediately.

What We Offer

  • A collaborative and inclusive work culture.
  • An in-house customer service department.
  • US & PH Holiday Pay.
  • Night Differential & Overtime Pay (per DOLE guidelines).
  • HMO coverage (after 3 months), Group Life Insurance, and Health & Wellness Product Credits.
  • Vacation & Sick Leave credits (upon regularization).
  • Career growth opportunities and performance-based incentives.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Work Location: In person

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