Client Support Specialist

4 days ago

Taguig, National Capital Region, Philippines Aickman&Greene Full time

Daily Activities:

  • Consistently delivering exceptional customer service experiences to account holders in the US and Canada markets.
  • Responding promptly to account holders' inquiries across multiple channels, with primary focus on handling inbound calls and emails daily, with the upcoming integration of live chat and social media support.
  • Guiding customers through order taking, troubleshooting, and navigation of company websites.
  • Reviewing client accounts and providing updates on orders, subscriptions, shipping, refunds, and other account-related matters.
  • De-escalating situations involving client concerns and offering further support as needed.
  • Participating in designated projects (e.g., call-out campaigns for newly launched products, subscription retention, etc.) in line with set guidelines and timelines.
  • Ensuring customer satisfaction by fostering strong engagement, providing above-and-beyond support, and actively embodying Unicity's purpose to help people Feel Great and

Qualifications:

  • At least 1 year of relevant work experience in client support or a related field.
  • Earned a college degree in Business and Administration, Marketing, Health Sciences, or other related degrees.
  • Strong proficiency in English, with excellent verbal and written communication skills.
  • Tech-savvy, with working knowledge of MS Office, G Suite, CS-related Platforms (e.g., RingCX, Slack, etc.), and similar tools and channels.
  • Flexibility to work on-site during night shifts and rotating schedules, including weekends and holidays (PH & US holidays).
  • Availability to start immediately.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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