Client Care Specialist

4 days ago

Taguig, National Capital Region, Philippines Asia Affinity Property Management, Inc. Full time

The Client Care Specialist is responsible for maintaining strong relationships with clients by ensuring that all inquiries, concerns, and service requests are addressed promptly and professionally. This role serves as the primary point of contact between clients, tenants, and internal departments to ensure client satisfaction and a positive service experience.

Key Responsibilities:

1. Client Relationship Management

  • Serve as the main liaison between clients, tenants, and the company.
  • Respond to client inquiries, complaints, and service requests in a timely and courteous manner.
  • Maintain a client database and ensure all communications are properly documented.
  • Conduct regular follow-ups to ensure client issues are resolved and satisfaction levels are met.

2. Service Coordination

  • Coordinate with various departments (e.g., Maintenance, Leasing, Accounting, Admin) to ensure efficient handling of client concerns.
  • Monitor service requests and ensure timely completion according to company standards.
  • Track and report unresolved issues to management for escalation if necessary.

3. Communication and Reporting

  • Prepare and submit daily, weekly, or monthly reports summarizing client concerns, resolutions, and feedback trends.
  • Relay important updates, notices, or announcements to clients as required.
  • Assist in drafting official communications such as memos, notices, and advisories.

4. Client Engagement and Retention

  • Support initiatives to improve client satisfaction and engagement.
  • Conduct periodic satisfaction surveys and gather feedback for service improvement.
  • Assist in planning and executing client-related events or appreciation activities.

5. Administrative Support

  • Maintain accurate records of communications, complaints, and resolutions.
  • Assist in preparing documents, reports, and presentations related to client care.
  • Handle clerical tasks as needed to support the department's operations.

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