Sales Team Lead for Pooling

Why ClearSource?

ClearSource is passionate about our Core Values

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?

Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, then ClearSource is looking for an exceptional Sales Team Lead to work with our sales agents serving our client in the home warranty industry. You should be a driven and motivated person which can provides guidance strategies and advice to improve agent's sales skills and techniques, with strong leadership abilities and prior experience in sales.

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as a Sales Team Lead

• Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional sales service and support by utilizing strong verbal and written communication skills and effective telephone techniques Troubleshoots and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times
• Completes, maintains, and processes pertinent paperwork and records with high attention to detail to ensure data accuracy and other technology as needed.
• Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross-functional teams with minimal direction from management.
• Meets all identified team and client performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team-based environment. Provides backup support to other teams as needed.
• Takes the initiative to obtain and consistently upgrade product knowledge.
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
• Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature.
• Report any training needs or system error/discrepancies to the supervisor.
• Complete other tasks as deemed appropriate by the supervisor.
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and essential function of this position.
• Show up for assigned shifts and follow scheduled lunches and breaks.
• Coach agents daily on improvement opportunities presented by the client or through listening to calls together.
• Perform daily "side-by-sides" or real time monitoring and record the interaction assessments to ensure customer inquiries are handled by team members in accordance with the company standards
• Evaluate agent's sales performance, techniques and behaviors.
• Provide one on one or group sales training session
• Provide continuous coaching through real time feedback and role plays
• Create performance goal setting, monitoring and follow through.
• Collaborate with Operations and other departments with coaching objections, performance updates and training programs.
• Help develop positive and confident sales mindset.

What ClearSource Needs from You

• At least College Level
• 2-3 years Sales Leadership/ Coach experience or of the same field
• Outbound Sales background and experience in hard selling required
• Excellent communication skills
• Knowledge in using Microsoft Programs
• Must be willing to work onsite
• Amenable to shifting schedules (Graveyard Shift) and/or split rest days.

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