Customer Service Team Leader

5 days ago

Calamba, Calabarzon, Philippines John Clements Consultants, Inc. Full time ₱250,000 - ₱500,000 per year

Job Description:

  • Input data into SAP on importation from abroad and delivery to the customers
  • Discuss and providing instruction to suppliers, customers, brokers, and other external providers
  • Handles customer's inquiries, complaints or requests as referred by the Customer Service Associate through telephone or email to address concerns about the products
  • Manages shipping details, import documents and clearances by coordinating with persons in charge to ensure smooth delivery and quality of goods
  • Reviews and verifies customers' orders, prices, terms and conditions by checking order slips and coordinating with corresponding CS staff and Sales Executive to ensure proper execution of requests
  • Monitor all the deliveries, ordering and other CS transactions in a daily basis
  • Mediator between Sales and CS staff - explain instructions from Manager to CS staff and gather feedback and information
  • Propose and create improvements in CS Operations
  • Give training to new hired CS and facilitate new hire orientation with stakeholders
  • Performs other related work which may be assigned by the immediate manager from time to time

Qualifications:

  • Graduate of Customs Administrations or any related Business course
  • 3 years of related experience
  • Proven skills in customer service and import and export of logistics
  • Good interpersonal skills and has an above average communication and follow up skills
  • Very good working knowledge of business financial software, Excel, Word
  • Can work under pressure and has eagerness to learn new things

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