Import–Export Service Lead

2 days ago

Calamba, Calabarzon, Philippines JC Persol Full time ₱450,000 - ₱500,000 per year

The Customer Service Team Leader is responsible for overseeing daily customer service operations, ensuring efficient coordination between clients, suppliers, brokers, and internal teams. This role involves managing importation processes, handling customer concerns, facilitating smooth deliveries, and implementing improvements in customer service operations. The position also provides leadership, training, and support to the Customer Service (CS) team.

Duties and Responsibilities

  • Input data into SAP for importation from abroad and delivery to customers.
  • Communicate and provide instructions to suppliers, customers, brokers, and other external providers.
  • Handle customer inquiries, complaints, and requests referred by the Customer Service Associate via phone or email, ensuring timely resolution.
  • Manage shipping details, import documents, and clearances by coordinating with relevant personnel to ensure smooth delivery and product quality.
  • Review and verify customer orders, prices, terms, and conditions by checking order slips and coordinating with CS staff and Sales Executives.
  • Monitor all deliveries, orders, and other CS transactions on a daily basis.
  • Act as a mediator between Sales and CS staff, relaying instructions from the Manager and gathering feedback.
  • Recommend and implement improvements in CS operations.
  • Conduct training for newly hired CS staff and facilitate orientation on CS processes.
  • Perform stock inventory and reconciliation.
  • Attend meetings and maintain harmonious business relationships with stakeholders.
  • Perform other related tasks as assigned by the immediate manager.

Job Specifications

Education:

  • Bachelor's degree in Customs Administration or any related business course.

Experience:

  • At least 3 years of related work experience.

Knowledge, Skills, and Abilities:

  • Proven skills in customer service and import/export logistics.
  • Strong interpersonal, communication, and follow-up skills.
  • Proficiency in business financial software, Microsoft Excel, and Word.
  • Ability to work under pressure and eagerness to learn new processes.

Job Type: Full-time

Pay: Php45, Php50,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • SAP: 1 year (Preferred)
  • Import and Export CSR: 3 years (Preferred)

Work Location: In person

  • Exports Staff

    2 days ago

    Calamba, Calabarzon, Philippines Mays Phil. Inc. Full time ₱104,000 - ₱130,878 per year

    As an Exports Staff at May.Exports Phil. Inc.', you will play a critical role in supporting the company's international trade operations. Based in Calamba City Laguna, this full-time position involves managing the export process, from documentation to logistics, ensuring seamless delivery of goods to our global customers.What you'll be doingPreparing and...

  • Impex Staff

    2 days ago

    Calamba, Calabarzon, Philippines SIIX LOGISTICS PHILS,. INC. Full time ₱500,000 - ₱1,000,000 per year

    Process / Prepare all PEZA DocumentsPrepare Import Permit to be given to broker for processingPrepare and process Export and CEWE documentsPrepare and submit all PEZA Monthly / Quarterly / Annual ReportsProcess application of LOA ( Letter of Authority) concerning all transactions of the company and corresponding surety bondsPrepare LOA (Letter of Authority)...

  • Customer Service Team Leader

    2 days ago

    Calamba, Calabarzon, Philippines John Clements Consultants, Inc. Full time ₱500,000 - ₱1,000,000 per year

    Job Description:Input data into SAP on importation from abroad and delivery to the customersDiscuss and providing instruction to suppliers, customers, brokers, and other external providersHandles customer's inquiries, complaints or requests as referred by the Customer Service Associate through telephone or email to address concerns about the productsManages...

  • Senior Service Operations Manager

    36 minutes ago

    Calamba, Calabarzon, Philippines beBeeService Full time $120,580 - $136,710

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate...

  • Hospital Administrator Lead

    1 week ago

    Calamba, Calabarzon, Philippines beBeeHealthcare Full time

    About This RoleWe are seeking a seasoned professional to assume the role of Hospital Operations Head. In this capacity, you will be responsible for leading our administrative operations and ensuring that they meet the highest standards of quality.This is an exciting opportunity for someone who is passionate about healthcare administration and is looking to...

  • logistics coordinator

    2 days ago

    Calamba, Calabarzon, Philippines Strong-will Logistics inc Full time $40,000 - $60,000 per year

    About the role Strong-will Logistics Inc. is seeking an experienced Logistics Coordinator to join our team in Laguna Calabarzon, on a contract basis. In this role, you will be responsible for coordinating the efficient movement of goods and materials across our import/export and customs operations. As a key member of our logistics team, you will play a...

  • Customer Order Desk Specialist

    3 weeks ago

    Calamba, Calabarzon, Philippines Continental Full time

    Company DescriptionContinental's Automotive group sector is expected to be listed as independent company "AUMOVIO" in September 2025. With ~93,000 employees worldwide and annual sales of ~€20 billion, we are entering an exciting new era.AUMOVIO stands for highly developed electronic products and modern mobility solutions. In addition to its strong market...

  • Administrative Services Director

    5 days ago

    Calamba, Calabarzon, Philippines beBeeHealthcare Full time ₱800,000 - ₱1,200,000

    As a seasoned professional in healthcare administration, you have the opportunity to take on a leadership role where your expertise and decision-making skills can drive real impact.We are seeking an experienced leader to oversee our administrative operations and ensure seamless execution of our strategic initiatives.Key Responsibilities:Lead and mentor the...

  • A Dynamic Career Opportunity: Power Generation Field Service Technician

    5 days ago

    Calamba, Calabarzon, Philippines beBeeFieldService Full time ₱300,000 - ₱450,000

    Job Title:Power Generation Field Service TechnicianJob Description:As a Power Generation Field Service Technician, you will play a vital role in ensuring the smooth operation of power generation systems. Your primary responsibility will be to perform routine maintenance and repairs on generators and other power generation equipment at customer sites.You will...

  • Finance and Accounting Supervisor

    2 days ago

    Calamba, Calabarzon, Philippines J-K Network Full time ₱25,000 - ₱35,000 per year

    BENEFITS:Shuttle Service ProvidedRice & Uniform AllowanceEarly regularization based on performanceHMOLeave CreditsCOMPANY PROFILE: This company manufactures, sell and export money-handling equipment products. They were established last 2020.Position: Finance & Accounting SupervisorCompany Industry: Manufacturing CompanyWork Location: Laguna Technopark,...