cloud support engineer

6 days ago

Makati City, National Capital Region, Philippines Total Information Management Corp. Full time ₱900,000 - ₱1,200,000 per year

The Cloud Support Engineer is responsible for maintaining and supporting cloud computing systems. This role requires strong technical expertise in computer programming, as well as a solid understanding of computer hardware.

The engineer is tasked with assessing systems to identify potential vulnerabilities or performance issues, diagnosing inefficiencies, and implementing appropriate corrective measures. Additionally, they are responsible for upgrading software and hardware components to ensure optimal system performance and to proactively prevent potential disruptions.

Key Responsibilities

  • Assist the Technical Support Team in delivering Level 1 (L1) support to customers, utilizing IT Service Management (ITSM) practices aligned with the ITIL framework—specifically focusing on Incident Management, Problem Management, Service Requests, and Change Requests.
  • Provide support in maintaining cloud computing systems, requiring knowledge of technical programming and computer hardware. Assist in identifying and resolving potential system weaknesses or performance issues.
  • Contribute to software and hardware system upgrades to ensure optimal functionality and proactively mitigate system-related

Technical Knowledge

  • Operating Systems: Basic understanding in Windows, Linux (Ubuntu, CentOS), and macOS environments.
  • Networking: Understanding of TCP/IP, DNS, DHCP, VPN, firewalls, and basic network overview & troubleshooting.
  • Cloud/Virtualization Platforms: Familiar with AWS, Microsoft Azure, VMware, KVM
  • Server, Storage & Backup: Intel x86 Server, HCI, Entry to Mid-range level of Storage, VEEAM and/or Rubrik

Soft Skills

  • Problem Solving: Strong analytical and troubleshooting skills for resolving technical issues.
  • Communication: Ability to explain complex technical concepts to non-technical users.
  • Team Collaboration: Experience working in Agile/Scrum teams and cross-functional environments.

Qualifications

  • At least 1 year of experience in Cloud environment
  • Bachelor's Degree in Information Technology, Computer Science or in a related field
  • Willing to work Onsite in Makati City

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