Service Center Manager

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Jan BC Mobile Inc. Full time ₱300,000 - ₱600,000 per year

Job description:

Service Center Manager Responsibilities:

  • Oversee service center processes and ensure that the service center's operations are running smoothly
  • Perform administrative tasks, such as managing and updating sales reports, keeping track of service order statuses, and tracking parts inventory.
  • Manage all service employees and monitor their performance (technicians, customer service representatives, admin, parts custodians)
  • Ensure that all service center KPIs are attained and properly managed
  • Coordinates with principal on all service center-related matters
  • Handle escalated customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Help in training of new employees in company procedures.
  • Maintain a strong working knowledge of industry regulations, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Requirements:

  • A Bachelor's degree
  • Previous sales and management experience will be preferred.
  • Strong mobile phone industry knowledge. Technical knowledge is a plus.
  • Excellent leadership, communication, sales, and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Employee discount

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Overtime
  • Weekends

Supplemental Pay:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Mandaluyong: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's

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