Scheduler Coordinator

2 days ago

Manila, National Capital Region, Philippines CallTek Full time

We are seeking a highly resourceful and dependable
Scheduler Coordinator
to act as the central operational hub for our team. This pivotal, on-site role is responsible for ensuring client satisfaction and caregiver reliability through expert coordination and strong communication.
The Scheduler Coordinator
must excel at managing complex scheduling systems, making sound judgments under pressure, and embodying a commitment to service excellence in a dynamic environment.

I. Decision-Making & Resourcefulness

  • Assesses multiple variables such as caregiver skills, client needs, schedules, and preferences quickly and effectively
  • Uses sound reasoning to make fair, confident, and timely decisions while balancing empathy with operational priorities
  • Finds solutions when caregivers cancel last minute or when client needs change
  • Shows initiative and resolves scheduling conflicts without waiting for direction

II. High-Level Organization & Multitasking

  • Manages many moving parts including caregiver schedules, client updates, and documentation
  • Keeps calendars, records, and systems consistently updated and accurate
  • Ensures all loose ends are addressed and prevents scheduling gaps by sharing important information at the end of each shift
  • Performs well in an environment with constant interruptions
  • Moves smoothly between phone calls, scheduling software, and client communication

III. Communication & Interpersonal Traits

  • Communicates clearly and confidently through phone, in person, and email
  • Listens actively to clients and caregivers with empathy and understanding
  • De-escalates situations with professionalism and warmth
  • Builds rapport naturally with caregivers and clients while maintaining a positive tone even in difficult interactions
  • Creates trust and strong cooperation with internal team members
  • Shows genuine care for client satisfaction and caregiver well-being

IV. Behavioral & Leadership

  • Stress Tolerance & Composure - stays calm under pressure and maintains professionalism and emotional control
  • Dependability - consistently shows up, follows through, and treats schedule accuracy and satisfaction as personal responsibilities
  • Leadership Presence - serves as the central hub between caregivers, clients, and management while leading through accountability, positivity, and consistency

  • Initiative - takes ownership of problems, follows them through to completion, identifies inefficiencies, and implements improvements

  • Professional Maturity - handles sensitive caregiver and client concerns discreetly and uses sound judgment when prioritizing urgent versus routine matters

  • Availability - willing to take on on-call duties when needed and understands the 24/7 nature of home care

Work Schedule - Monday-Friday, 9am-6pm, PST

Requirements

  • 1-2 years of experience as a Scheduler
  • Technical Competence - skilled in scheduling platforms such as ABS and telephony systems or similar
  • Skilled in Microsoft Office, Google Suite, and similar software
  • Attention to Detail
  • Willing to work onsite at JY Square Mall Cebu City Or San Juan City Metro Manila

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