Scheduler Coordinator

2 weeks ago

Manila, National Capital Region, Philippines CallTek Full time

We are seeking a highly resourceful and dependable
Scheduler Coordinator
to act as the central operational hub for our team. This pivotal, on-site role is responsible for ensuring client satisfaction and caregiver reliability through expert coordination and strong communication.
The Scheduler Coordinator
must excel at managing complex scheduling systems, making sound judgments under pressure, and embodying a commitment to service excellence in a dynamic environment.

I. Decision-Making & Resourcefulness

  • Assesses multiple variables such as caregiver skills, client needs, schedules, and preferences quickly and effectively
  • Uses sound reasoning to make fair, confident, and timely decisions while balancing empathy with operational priorities
  • Finds solutions when caregivers cancel last minute or when client needs change
  • Shows initiative and resolves scheduling conflicts without waiting for direction

II. High-Level Organization & Multitasking

  • Manages many moving parts including caregiver schedules, client updates, and documentation
  • Keeps calendars, records, and systems consistently updated and accurate
  • Ensures all loose ends are addressed and prevents scheduling gaps by sharing important information at the end of each shift
  • Performs well in an environment with constant interruptions
  • Moves smoothly between phone calls, scheduling software, and client communication

III. Communication & Interpersonal Traits

  • Communicates clearly and confidently through phone, in person, and email
  • Listens actively to clients and caregivers with empathy and understanding
  • De-escalates situations with professionalism and warmth
  • Builds rapport naturally with caregivers and clients while maintaining a positive tone even in difficult interactions
  • Creates trust and strong cooperation with internal team members
  • Shows genuine care for client satisfaction and caregiver well-being

IV. Behavioral & Leadership

  • Stress Tolerance & Composure - stays calm under pressure and maintains professionalism and emotional control
  • Dependability - consistently shows up, follows through, and treats schedule accuracy and satisfaction as personal responsibilities
  • Leadership Presence - serves as the central hub between caregivers, clients, and management while leading through accountability, positivity, and consistency

  • Initiative - takes ownership of problems, follows them through to completion, identifies inefficiencies, and implements improvements

  • Professional Maturity - handles sensitive caregiver and client concerns discreetly and uses sound judgment when prioritizing urgent versus routine matters

  • Availability - willing to take on on-call duties when needed and understands the 24/7 nature of home care

Work Schedule - Monday-Friday, 9am-6pm, PST

Requirements

  • 1-2 years of experience as a Scheduler
  • Technical Competence - skilled in scheduling platforms such as ABS and telephony systems or similar
  • Skilled in Microsoft Office, Google Suite, and similar software
  • Attention to Detail
  • Willing to work onsite at JY Square Mall Cebu City Or San Juan City Metro Manila

  • Scheduling Coordinator

    1 week ago

    Manila, National Capital Region, Philippines van den Boom & Associates Full time

    van den Boom & Associates is a US-based professional services firm. We specialize in supporting life science companies primarily in the roles of part-time finance, accounting, HR, and operational support.We are seeking a highly organized Scheduling Coordinator to become the next superhero on our internal operations teamCheck out our website to learn more: ...

  • Scheduling Coordinator 1

    2 weeks ago

    Manila, National Capital Region, Philippines Enterprise Mangement Solutions Inc Full time

    This a Philippine-based position;NOT a US based position and the pay rate is not in US currency.ABOUT FREEDOM HEALTH SYSTEMS, INC:Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We...

  • Administrative and Scheduling Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines BruntWork Full time

    This is a remote position. Schedule: Monday to Friday, 9:00 AM – 6:00 PM EST (includes 1-hour unpaid break) Total Weekly Hours: 40 HoursOur client is seeking a proactive and highly organized Administrative and Scheduling Coordinator to support operations and client engagement for their DJ team. This role ensures seamless communication, accurate event...

  • WFH Outbound Service Scheduling Coordinator

    13 hours ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    Work from the comforts of your own homeThe Bookings Coordinator and Scheduler will play a key role in organizing and managing booking schedules, ensuring a high confirmation rate for service appointments. The ideal candidate is detail-oriented, organized, and able to provide support in a dynamic, multi-tasking environment.Responsibilities:Manage inbound and...

  • Scheduler

    6 days ago

    Manila, National Capital Region, Philippines Total Shape Full time

    Responsibilities:Manage and maintain schedules for key team membersCoordinate internal and external meetings, calls, and interviewsSend reminders, follow-ups, and meeting agendasReschedule or adjust calendar events based on shifting prioritiesCollaborate with team leads to plan project timelinesEnsure time zones and availability are accurately...

  • Healthcare Scheduler

    2 weeks ago

    Manila, National Capital Region, Philippines CallTek Full time

    We are looking for a detail-oriented and organizedHealthcare Scheduler with at least 2 years of experience in scheduling within the U.S. Homecare industry.The ideal candidate will be responsible for coordinating appointments, managing staff schedules, and ensuring efficient patient and caregiver coverage. This role requires strong communication skills,the...

  • Scheduling Assistant

    2 weeks ago

    Manila, National Capital Region, Philippines Virtual Rockstar Full time

    This is a remote position.About Our Client This pediatric therapy clinic is a family-centered, values-driven organization committed to providing high-quality services and supportive experiences for children and their caregivers. The team prioritizes compassion, professionalism, collaboration, and clear communication across all areas of care.Due to continued...

  • Remote Scheduler

    6 days ago

    Manila, National Capital Region, Philippines CareWorks Health Services Full time

    Bilingual (English/Spanish) | 100% Remote | El Salvador & LATAMCareWorks Health Servicesis a US-based home care provider dedicated to ensuring our clients can live safely and happily in their own homes. We are looking for a highly organized, bilingualRemote Scheduler & Care Coordinatorto join our team. This role is the "command center" of our operations,...

  • Surgery Scheduler

    4 days ago

    Manila, National Capital Region, Philippines BizForce Full time

    We're seeking an experiencedSurgery Schedulerwith at least3 years of hands-on surgery scheduling experienceto keep surgical operations running flawlessly. This role requires sharp coordination skills, attention to detail, and the ability to juggle multiple moving parts without dropping the ball.Key ResponsibilitiesCoordinate and schedule surgical procedures...

  • NDIS Scheduling

    4 days ago

    Manila, National Capital Region, Philippines Outsourced Staff Full time

    About the Company: Our client provides community-based support services under the NDIS, with a strong focus on reliable coordination, responsive communication, and high-quality service delivery. Job Overview: We are seeking an NDIS Scheduling & Customer Support Coordinator to manage scheduling requests, CRM job creation, and client communications. This...